Contact Centre Associate
Kawartha Financial Services•Otonabee-South Monaghan, ON
•CA$818 - CA$1,106•Remote
About The Position
As a Contact Centre Associate, you will contribute to the success of the Credit Union by providing member service excellence. You will assist members and non-members with inquiries, requests, and/or problems, ensuring each inquiry or problem receives 100% resolution. You will also assist members with routine to complex transactions through a variety of electronic and digital channels and recommend products and services that align with a member's needs and will enhance their financial well-being.
Requirements
- High School Diploma or GED Equivalent
- One year in a Branch Ambassador role, or equivalent experience
- Excellent customer service, problem solving, and organization skills
Nice To Haves
- post-secondary education with emphasis in business would be an asset
- Prior loan and investment administration experience would be an asset
Responsibilities
- Contribute to the success of the Credit Union by providing member service excellence
- Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution
- Assist members with routine to complex transactions through a variety of electronic and digital channels
- Recommend products and services that align with a member's needs and that will enhance their financial well-being
Benefits
- Generous vacation time
- Comprehensive medical and dental benefits
- Pension Plan
- Focus on employee well-being
- Dedication to your learning and development
- Celebrating your achievements through our employee recognition program
- Supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
