CONTACT CENTRE REPRESENTATIVE - UNIONIZED - (HYBRID)

Green Shield Canada•Windsor, ON

3d•Hybrid

About The Position

This role is fast-paced and demanding, involving frequent calls from members who may be frustrated, stressed, or navigating health and financial concerns. The representative must stay focused, think clearly, and communicate with confidence, often while managing multiple systems and delivering answers in real time. While there is pressure and some days can be challenging, the work is impactful, providing clarity, reassurance, and solutions to people in need. As a Contact Centre Services Representative (Customer Service Representative) at GreenShield, you play a vital role in delivering on the mission of creating better health for all Canadians. You are often the first point of connection for members, providers, and clients, providing respectful, knowledgeable, and reliable service through phone, email, and chat channels. This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important. You will work as part of a collaborative team supported by experienced leaders and clear performance expectations.

Requirements

Experience providing customer service in a fast-paced environment
Professional-level communication skills in English
Comfort working with multiple systems and technologies at the same time
Ability to remain seated for extended periods
Strong problem-solving skills and ability to remain composed in complex situations
Experience working collaboratively in a team environment
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.