Manager, Tax

Talkdesk • Atlanta, GA

17d • Onsite

About The Position

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Requirements

• Bachelor’s degree in Accounting. CPA or Master in Tax preferred.
• 5+ years of relevant tax experience, including public accounting and/or corporate tax
• Strong understanding of ASC 740, including preparation and review of income tax provision
• Demonstrated experience with monthly and quarterly close, international tax compliance and global consolidation
• Exposure to indirect tax (sales/use, VAT/GST) and telecommunications tax concepts is a plus
• System savvy; NetSuite and Suretax experience strongly preferred
• Effective communication skills, with the ability to explain tax concepts clearly to Accounting and other cross-functional teams
• Collaborative mindset with the ability to work effectively in a team-oriented environment.
• Proactive and independent – must be eager to drive best practices, automation initiatives, and continuous process improvement

Nice To Haves

• CPA or Master in Tax preferred.
• Exposure to indirect tax (sales/use, VAT/GST) and telecommunications tax concepts is a plus
• NetSuite and Suretax experience strongly preferred

Responsibilities

• Manage day-to-day global income tax compliance, including U.S. federal, state, and local filings, and coordination of foreign tax filings across multiple international jurisdictions.
• Prepare and support the annual income tax provision under ASC 740, including deferred tax calculations, true-ups, and supporting schedules.
• Partner with Accounting to explain tax results, support journal entries, and ensure tax-related balances are accurately recorded and presented in the financial statements.
• Support tax audits and examinations by gathering documentation, coordinating with external advisors, and assisting in the resolution of issues.
• Perform technical tax research across U.S. federal, state, and international topics and summarize conclusions.
• Prepare quarterly transfer pricing calculations and coordinate intercompany invoicing in accordance with established policies.
• Oversee indirect tax compliance processes, including U.S. sales and use tax, telecommunications tax, and VAT/GST filings, in coordination with external providers.
• Drive process improvements and automation efforts to enhance efficiency and scalability within the tax function.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• 401(k) plan
• Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• 14 paid holidays each year.
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
• Long term incentives in the form of equity
• Short term incentives of either bonus or commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees