Manager, Talent Operations

WEST SIDE FED SR.SUP•New York, NY

7d•$120,000 - $130,000•Onsite

About The Position

The Manager of Talent Operations is a strategic and hands-on leader responsible for overseeing and managing part of the employee lifecycle that includes: talent acquisition, orientation, and onboarding. This role leads and develops a team of recruiting professionals while building efficient, compliant, and people-centered systems that support a high-quality workforce across a supportive housing environment. This role will drive high-volume recruitment efforts (including frontline roles), weekly orientation process, strengthen onboarding programs, ensure compliance with employment laws, and partner with senior leadership to improve employee retention. This role blends operational execution with strategic leadership to ensure the organization attracts, develops, and retains mission-driven talent. They will drive the process to quality hires and retention practices while keeping the high pace of recruitment efforts.

Requirements

Deep knowledge of HR operations, employee relations, and employment law
Experience with HRIS/ATS systems (e.g., UKG, ADP Workforce Now, Sage, or similar)
Demonstrated ability to manage multiple priorities in a fast-paced, mission-driven environment
Strong leadership, organizational, analytical, and problem-solving skills
Excellent interpersonal and communication skills with the ability to influence at all levels
Bachelor’s degree or a combination of education and equivalent experience
A minimum of 8 years of progressive experience in HR, People Operations
Minimum of 3 years of experience managing and developing teams of HR and/or recruiting professionals

Nice To Haves

Experience building or scaling HR and/or recruiting functions
Strong experience in high-volume recruiting and workforce environments

Responsibilities

Lead, manage, and develop the team of recruiting professionals to meet evolving hiring needs
setting clear goals, expectations, and performance standards; Provide coaching, mentorship, and professional development to team members
Foster a high-performing, service-oriented People & Talent function
Allocate resources and prioritize team workload to meet organizational needs
Oversee full-cycle recruitment for both high-volume frontline roles and specialized positions; Oversee completion of pre-employment requirements, including background checks and I-9 compliance
Build and optimize recruiting systems, workflows, and sourcing strategies to improve quality of hire
Partner with department leaders to develop workforce plans and proactive hiring strategies
Establish and maintain community partnerships to support ongoing staffing needs
Solve recruitment and retention issues by working with department heads and senior leadership team members
Ensure the in-house per-diem staff is fully staffed to cut down on outside temporary costs
Review vacancies and problem solve any issues with hard to fill roles including but not limited to: reviewing shift schedules organization wide, have creative solutions for 24/7 building coverage
Collaborate and strategize with executive leadership on workforce planning, talent development and organizational structure to support scalable growth
Implement company-wide onboarding, performance and compliance frameworks tailored to a diverse and dispersed workforce
Partner cross-functionally to drive alignment between teams ensuring consistency in HR processes, training programs and employee experience
Ensure organizational compliance with federal, state, and local employment laws and regulations (e.g., EEO, FCRA, wage and hour laws)
Conduct audits and ensure consistency across HR recruitment and onboarding practices
Optimize HR and recruiting systems (ATS/HRIS) to improve user experience and operational effectiveness
Lead continuous improvement initiatives across People & Talent Operations, including leveraging technology and AI where appropriate