Manager Table Games

Resorts World Las Vegas•New York, NY

7d•Onsite

About The Position

The Table Games Manager is responsible for supervising team members and overseeing the daily procedures of the Table Games department while following and implementing company policies, rules, and regulations of a designated shift. License Level: This is a key level position and requires a key license. This position has the ability to make discretionary decisions that may impact gaming facility operations.

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
High school Diploma or education equivalent
Three (3) years Table Game experience and/or training, or equivalent combination of education and experience in card room operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Knowledge of all table games
Knowledge of NY gaming commissions rules and regulations
Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving, administrative, multi-tasking, organization and prioritization skills
Strong communication skills
Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute complex mathematical calculations.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to decipher various reports and maintain reports upon request with strong decision-making and problem-solving skills.
Ability to work well under pressure and deadlines.

Responsibilities

Accurately administers and oversees the operations of an assigned area in compliance with casino regulations and procedures.
If assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervises the operation of assigned Poker games to ensure integrity and customer satisfaction.
Supervises team members working in the Pit while developing and implementing effective strategy for managing customer service for the Table Games Department.
Reviews and evaluates team member performance.
Takes corrective action with team members as required to maintain performance standards.
Approves all opening and closing of games, holding overtime and calling in additional help as needed, due to volume of business and guest needs.
Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise in the pit.
Approves large credit, over limits, large check cashing, and hotel, dining and limo comps, may approve large pay outs, if necessary.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
Provides courteous and helpful information to guests.
Responds to guest complaints in a considerate, professional and positive manner.
Shows genuine concern and empathy, actively listens to the guests and take ownership of their concerns and follows through to a resolution.
Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
Attends all required training meetings.
Assists in new hire and ongoing team member training
Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision