Manager Systems Support
About The Position
The Standard is seeking an experienced Manager to lead and oversee System Support functions within their organization. This role involves supervising a team, streamlining processes, and ensuring efficient service delivery across departments. The ideal candidate will have a strong background in system support management, excellent organizational skills, and a passion for improving operational effectiveness. In this role, the Manager, System Support, will lead both business and technical operations for system support and project management functions. This includes overseeing Business Systems Analysts supporting vendor-hosted systems while applying strong problem-solving skills, LEAN principles, and business and technical expertise to collaborate across business and IT teams. The Manager Systems Support will also be responsible for leading audit readiness and execution, as well as proactively managing and eliminating security vulnerabilities. A requirement of the role is the ability to work in the Pacific Time Zone. The ability to travel one to two times a year to Portland, Oregon is also required.
Requirements
- Bachelor’s degree in business, Information Services, mathematics, or related field - REQUIRED
- Six plus (6+) years of progressively responsible experience in application analysis and design
- Strong knowledge of legacy system management, IT, and administrative processes.
- Demonstrated leadership experience and communication skills with the ability to work cross-functionally and drive change.
- Experience with process optimization and cost reduction initiatives.
- Ability to work in Pacific Time Zone is a requirement of the role.
- Ability to travel one to two times a year to Portland, Oregon.
Nice To Haves
- Strategic Leadership: Guides teams (onsite and offshore) with clarity, sets direction, and aligns work with organizational goals.
- Collaboration: Builds strong relationships, encourages open communication, and works effectively across departments.
- Adaptability: Sees possibilities in changing circumstances, adjusts quickly to shifting priorities, and embraces new approaches.
- Decision Quality: Makes sound, timely decisions based on data, experience, and business needs.
- Developing Others: Invests in team growth, provides coaching, and supports continuous skill development.
Responsibilities
- Ensure effective performance management practices are in place and drive a culture of continuous improvement by leveraging new tools and techniques to create sustainable, scalable solutions.
- Lead the planning, prioritization, development, and implementation of integrated business solutions, including creating and maintaining team roadmaps, plans, and capacity plans.
- Review proposed integrations of new applications to assess impact and ensure maximum availability of system applications; identify opportunities to automate or streamline processes through technology.
- Collaborate with business units on defining and leading business plans that leverage technology and business processes to enhance competitive advantage; partner with business and technology peers to recommend technology investments and review architecture for alignment with business objectives.
- Manage vendor relationships, including market research for vendor-hosted solutions, contract negotiations, and license management.
- Participate in reviews and recommend prioritization and consolidation of projects to optimize resources and solutions in the context of business direction.
- Provide regular reports/updates on team and system performance, incident resolution, and team development progress; stay current on industry trends and articulate the future vision by understanding internal and external challenges and identifying opportunities to generate value.
- Ignite enthusiasm, drive, and dedication by showing genuine respect and empathy, fostering a common purpose and improving individual and organizational outcomes.
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
