Manager, Systems Success | Full-Time | OVG Austin Office

Oak View Group•Austin, TX

8h•Onsite

About The Position

The Manager, Systems Success will serve as the bridge between central systems/processes and local execution. Help local sales, service, and marketing teams adopt best practices; use systems correctly; and translate client feedback into actionable feedback for Sales Performance, Revenue Marketing, and Revenue Systems & Data. Under Sales Performance vertical, the goal is to help all venues and clients achieve optimal revenue to goal success. This role pays an annual salary of $91,300 - $118,600 and is bonus eligible.

Requirements

3-5 years of successful revenue-generating and/or systems enablement experience, preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales.
Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption.
Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports.
Previous experience in assisting in managing partner success and relationships in a collaborative environment.
Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment.
Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders.

Nice To Haves

Master's preferred.

Responsibilities

Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks.
Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows.
Partner with Director, Sales on execution and local accountability at assigned venues.
Partner with Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities.
Help local teams understand how to use central tools without relying on central staff for routine execution.
Provide practical enablement, office hours, documentation, and follow-up support.
Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns.
Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.