Manager System Operations Training

JetBlue Airways Corporation•New York, NY

23d•$114,000 - $170,000•Onsite

About The Position

The Manager is responsible for the development, coordination, and implementation of training and qualification programs that support Crewmembers working in System Operations, Crew Services and Dispatch departments. The Manager is also responsible for partnering with operational counterparts in System Operations, Crew Services and Dispatch on training and qualification requirements.

Requirements

Bachelor's Degree in Aviation, Aviation Management, Business Administration, Operations Management, or a related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years Part 121 airline operations experience or equivalent experience
FAA Dispatch certificate
Excellent verbal and written communications skills
Excellent interpersonal skills
Available for occasional overnight travel (10%)
Proficient with Microsoft Office Suite
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located.
Authorization to work in the US is required, this position is not eligible for visa sponsorship

Nice To Haves

Three (3) years leadership experience with performance management, professional development, or organizational development
JetBlue Dispatch qualification
Three (3) years’ experience working with regulatory requirements
Three (3) years of instructor experience
Excellent managerial and supervisory skills with the ability to effectively delegate
In depth knowledge of Part 121 Dispatch and Flight/Inflight Scheduling Federal Aviation Regulations

Responsibilities

Coordinates the development and review of training curriculum for all System Operations, Crew Services and Dispatch Crewmembers
Defines and determines training and qualification needs in accordance with Company and regulatory requirements
Partners with operational counterparts to ensure alignment in training and qualification needs
Partners with various JBU teams, including Training Strategy and Design, Safety Management System, Learning Analytics, Training Systems, and Training Records
Responsible for the quality of training provided
Approves all System Operations, Crew Services and Dispatch training curriculum
Selects, qualifies, evaluates and approves instructors
Partners with the System Operations Center (SOC) leadership and IT in the implementation of training for new technologies and tools for SOC Crewmembers
Responsible for the accuracy of training records, where applicable
Takes a significant role in the development of crewmembers to support the engagement, growth, and goal achievement
Coordinates with other JBU college managers ensuring standardization, quality and consistency of training programs
Stays current on educational trends and works to update and improve professional and business knowledge, skills and attitude
Other duties as assigned