Operations Training Manager

U.S. Bank • Cincinnati, OH

18h

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. We are seeking a Training Manager to oversee training programs that support multiple operational business areas. This role is responsible for developing training strategies, managing learning programs and materials, coaching and supporting trainers, and partnering with leaders to identify training needs and improve employee readiness and performance. The ideal candidate will have experience leading teams, developing and evaluating training programs, and building strong relationships across a variety of stakeholders. Strong communication, organizational, and Microsoft Office skills are essential.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks
• Strong communication, organizational, and Microsoft Office skills are essential.

Responsibilities

• Developing training strategies
• Managing learning programs and materials
• Coaching and supporting trainers
• Partnering with leaders to identify training needs and improve employee readiness and performance

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree