MANAGER SUPPORT LIAISON

NORTH EAST MEDICAL SERVICES•Daly City, CA

6d•$50 - $57•Onsite

About The Position

The Manager Support Liaison serves as the primary bridge between the HR Department and NEMS’s managers. This role ensures timely, accurate HR support, facilitates communication of policies and procedures and promotes a positive experience for management and leadership. This position will help streamline daily HR operations by ensuring information and updates are shared across all teams and departments.

Requirements

Bachelor’s degree required, preferably in Human Resources, Business Administration or related field
Minimum of 2 years of employee relations or HR business partner experience required, preferably in a healthcare or non-profit environment
Valid CA Class C Driver’s license required with no violations per company vehicle usage policy
Proficiency of HRIS platforms
Knowledge of federal, state and local labor laws
Excellent verbal and written communication skills
Excellent active listening, interpersonal and customer service skills
Strong problem solving, judgment and risk assessment skills to address complex issues
High emotional intelligence to handle sensitive situations with discretion and care
Ability to work with all levels of staff
Must have strong organizational skills and be detail oriented
Strong knowledge of Microsoft Office Suite
Ability to multi-task and prioritize work
Proven ability to work in a fast-paced environment
Must be able to fluently read, write and speak English

Nice To Haves

PHR or SHRM-CP certification a plus
Ability to speak Chinese (Cantonese or Mandarin) is an asset

Responsibilities

Act as the HR point of contact for managers, responding to HR inquiries
Assist and/or investigate employee relations matters by gathering facts, documenting concerns, and conducting investigations regarding workplace complaints, policy violations, misconduct, etc.
Draft and implement HR policies and disciplinary procedures
Communicate policy updates, compliance requirements, and HR initiatives to management and leadership
Advise managers on performance management, corrective actions and difficult conversations
Train new supervisors and managers on best practices, HR processes and workflows
Manage performance evaluation processes, including scheduling reviews and tracking goal completion.
Develop programs meant to promote employee engagement and satisfaction with the organization and reduce turnover
Conducts or moderates employee surveys, focus groups, or exit interviews.
Ensure adherence to federal, state and local labor laws
Maintain confidentiality of employee records and sensitive information at all times
In person clinic/location visits to connect with and provide support to managers
Attend monthly clinic meetings to deliver HR updates and report back on other organizational updates
Provide HRIS system support
Participate in HR projects such as process improvement efforts and assist with all areas of the HR Department as needed
Performs other job duties as required by manager/supervisor.