EFMP Support Liaison

Akahi Associates/Kako'o Services, LLC•Hickam AFB, HI

6d•$85,000•Onsite

About The Position

This position serves as a liaison for specific inquiries and functions supporting the Exceptional Family Member Program - Medical (EFMP-M) at the MAJCOM level. The role involves collaborating with senior medical advisors, generating reports, providing training, and ensuring compliance with program policies and procedures. The liaison will also consult on identified issues, coordinate with various stakeholders including Sister Service EFMP staff and DoDEA representatives, and maintain data management systems to ensure process integrity and mission readiness. Additionally, the role requires providing administrative support to the HQ PACAF/SG directorate, emphasizing professionalism, confidentiality, and attention to detail in all interactions.

Requirements

Must have a medical background, to include relevant special needs or case management work experience in the last 5 years.
A degree from an accredited university. A minimum of a bachelor’s degree is required, preferably a master’s degree, from an accredited university in one of the following areas: nursing, social work, medical case management, or social sciences.
Knowledge and skills in English grammar, spelling, and punctuation.
Skills in operating office equipment including photocopies and facsimile.

Responsibilities

Serve as POC for MAJCOM-specific inquiries or functions in support of EFMP-M.
In collaboration with the senior medical advisor at the MAJCOM, serve as the POC for the MAJCOM/SG review of FDIs where a recommendation against family member travel was made at the base level.
Generate MAJCOM-level reports using approved data management systems upon request from the MAJCOM/SG and AFMOA/SGHW, providing data to those offices as needed.
Provide to the Program Manager, AF Programs for Families with Special Needs, a quarterly report of FDI failures at each installation within their MAJCOM, noted trends in FMTS process violations, and the resolution of those issues.
Support extended training on EFMP-M functions at site-specific locations within the MAJCOM upon request by an MTF Commander.
Provide consultation to the Program Manager, Air Force Programs for Families with Special Needs, on identified MAJCOM EFMP-M issues and resolution of UEI findings at the MTFs within their MAJCOM regarding EFMP-M.
Ensure an organizational email account is established and maintained at each installation permitting direct communication with the EFMP-M offices, sending encrypted emails to safeguard PII/PHI.
Coordinate and provide to the MAJCOM/SG and Program Manager, Air Force Programs for Families with Special Needs, an annually reviewed memorandum specifying geographic areas of responsibility for Family Medical Travel Screening (FMTS), updated as needed.
Serve as POC, as needed, for Sister Service EFMP staff in support of family member travel considerations into AF areas of responsibility.
Provide oversight to MTFs to ensure appropriate coordination of FDIs involving anticipated EDIS that would be delivered by other branches of Service IAW DoDI 1315.19.
Notify AFMOA/SGHW EFMP-M organizational email of negative Service Availability Notices for Senior Leaders’ family members to determine courses of action.
Ensure requests for appeal of negative Service Availability Notices are processed IAW Chapter 3 this publication.
Work closely with the DoDEA overseas representatives, consulting as needed to coordinate relocation processes within the MAJCOM with mechanisms that ensure availability of special education services to eligible beneficiaries.
Provide AFMOA-authorized annual training to the MTF EFMP-M staff within the OCONUS MAJCOM on EFMP-M processes, policies, and procedures.
In collaboration with MAJCOM Health Benefits Advisor, consult with liaison services as needed for service availability in host nations to support Attaché, MPEP, and SCO FMTS, pinpoint assignments for RegAF sponsors (when indicated by AFPC), and other MAJCOM-level coordination of relocation actions as necessary.
Advise AFMOA/SGHW of locations within the MAJCOM where there are inadequate or unavailable special educational services, early intervention services, or regional medical services that limit appropriateness of accompanied assignments.
Advise AFMOA/SGHW of Inter-Service challenges within the FMTS process.
Advise AFMOA/SGHW of incidents within the RegAF or DoD civilian FMTS processes that warrant higher level review.
Reviews base level Facility Determination Inquires (FDI) that have violated the EFMP-M process; resolves process issues with MTF, gaining MAJCOM/EFMP-M staff, AFPC/DPAPH and AFMOA/SGHW or SGHQ, as needed.
Reviews and validates travel recommendations for base to base OCONUS FDIs and appeal requests.
Ensures all bases within the MAJCOM submit current appointment letters to AFMOA/ SGHW for all EFMP-M MTF Staff positions, signed by the MTF Commander (CC).
Conduct Staff Assistance Visits (SAV) at MTFs, at request of the MTF/CC, and as approved by COR.
Provides annual training to the MTF EFMP-M staff within the PACAF region on EFMP-M processes, policies and procedures.
Utilizes/maintains special needs data management systems to ensure process integrity. Collects, evaluates, and interprets EFMP related data to identify and clarify issues, trends, and concerns. Determines appropriate course of action to positively affect mission readiness. Generates PACAF level data analysis, reports, and briefs to varying levels of Command, as needed or required.
Identify trends, base-level specific challenges or incidents and work with the respective bases' Special Needs Coordinators (SNCs) to ensure compliance with AF guidance.
Prepare reports and provide MAJCOM specific data to AFMOA/SGHW, upon request, to facilitate process management.
Prepare and submit to AFMOA/SGHW, a quarterly report of FDI Failures identified at each MAJCOM installation. The contractor will note trends in the FMRC process, with recommended resolution of those issues.
Provides consultation to the Program Manager, Air Force Programs for Families with Special Needs, on identified MAJCOM EFMP-M issues and resolution of UEI (inspection) findings regarding EFMP-M.
Recommends and disseminates additional policy or guidance specific to the MAJCOM to promote efficient and effective EFMP-M operations. Considers joint basing requirements at installations within the Command.
On behalf of the PACAF/SG, prepares and coordinates an annual memorandum specifying MAJCOM (PACAF) geographic area of responsibility for Family Member Relocation Clearances (FMRC) that outlines routing process for FDIs packages to bases and countries where military members and families could be assigned; updated as needed.
In collaboration with the senior medical advisor at the MAJCOM, reviews all FDI packages from gaining bases within the command when medical or educational services are not available at a given base to support active duty assignments.
After completion of FDI review/validation of travel recommendations, notifies AFMOA/SGHW of any recommendations against travel for Senior Leaders' family members.
Maintains detailed logs and records of all FDls, actions/decisions taken, Appeals, FDIfailures, and so on. Maintain all documentation IAW AF Policy (AFRIMS), HIPAA/PIIguidance and/or AFMOA guidance.
Ensures requests for appeal of recommendations against travel are processed IAW AFI 40-701, para 3.6.3.2.3.
Reviews all incoming Facility Determination Inquiries (FDI) submitted from PACAF EFMP-M clinics to MAJCOM with non-recommendation of travel.
Identifies issues/problems; discusses unusual or questionable FDl's with Senior Medical Advisor/Behavioral Health Consultant, as appropriate, so a final decision on the travel recommendation can be reached.
Coordinates FDI reviews with Tricare Pacific Medical Director, DOD Educational Activity, PACAF Senior Medical Advisor and AFMOA as needed for families projected for geographically separated units (non-MTF locations).
Ensures the FDI is completed within 14 business days.
Provide other administrative type support to the HQ PACAF/SG directorate, as requested.
Ensure interactions with all internal and external stakeholders shall be conducted in a professional manner to establish and maintain positive stakeholder relations/satisfaction.