(USA) Manager, Supply Chain Management
About The Position
The Manager, Analytics & Insights supports Return Operations by developing analytics, reporting, and insights to improve operational performance and business decision-making. The role combines hands-on technical development with business partnership, translating complex operational data into clear, actionable insights for Return Operations leaders. It owns and enhances operational reporting, develops key performance indicators, automates recurring analysis, and identifies trends and opportunities. The position builds solutions using tools such as SQL, BigQuery, and Power BI while partnering with business and operations stakeholders to understand problems, challenge assumptions, and recommend actions. The Return Operations Analytics & Insights team creates trusted, scalable reporting and analytical insights to help leaders understand performance and improve operations. It partners with Return Operations leadership and business partners to establish consistent performance measures, simplify reporting, identify root causes, and uncover opportunities through data. The team aims to help the business understand not only what happened, but why it happened and what to do next.
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field and 2 years’ experience in logistics, distribution, transportation, or a related area; OR 4 years’ experience in logistics, distribution, transportation, or a related area.
- 2 years’ experience with Microsoft Office.
- Strong experience using data and analytics to solve operational problems.
- Hands-on expertise with SQL, BigQuery, Power BI, or similar tools.
- Ability to analyze complex datasets, identify trends and root causes, and develop meaningful KPIs.
- Strong problem-solving skills and curiosity to investigate beyond surface-level results.
- Ability to translate analysis into clear, actionable recommendations for business leaders.
- Strong communication and stakeholder-management skills.
- Experience in operations, supply chain, or similarly complex environments.
- Ability to work independently, manage priorities, and own solutions from problem identification through delivery.
Nice To Haves
- Fleet management, dispatch, or network analysis experience.
- Retail Logistics Operations experience.
- Master’s degree in Business, Logistics, or Supply Chain.
- Six Sigma certification.
Responsibilities
- Develop and improve Return Operations reporting, dashboards, and analytics using SQL, BigQuery, and Power BI.
- Analyze complex data to identify trends, root causes, performance gaps, and improvement opportunities.
- Develop KPIs and measurement frameworks that accurately reflect business performance.
- Partner with operations and business leaders to define needs and deliver scalable solutions.
- Automate and simplify recurring reporting and analysis.
- Ensure reporting is accurate, consistent, and trusted.
- Translate data into clear, actionable insights by explaining what is driving performance and what actions the business should take.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
