Manager, Supply Chain Logistics & Warehouse (2nd shift)
About The Position
The 3PL Day Operations Manager provides direct tactical oversight of a contracted Third-Party Logistics (3PL) partner during the assigned shift. As the on-the-floor point of contact, the role ensures the 3PL vendor executes daily operational plans, meets hourly throughput targets, and adheres to quality and safety standards. The manager monitors shift performance in real time, addresses immediate operational bottlenecks, and captures accurate data to support long-term vendor management strategies. The position spends approximately 70–80% of the shift on the warehouse floor, observing 3PL labor, monitoring dock activity, verifying picking and packing pace, and resolving bottlenecks. It also monitors WMS order queues, audits outbound shipment quality and safety practices, oversees inbound and outbound freight processes, and prepares end-of-shift reporting and handoffs.
Requirements
- High school diploma or equivalent, combined with relevant floor leadership experience.
- At least 3 years of experience in warehousing, fulfillment, or logistics operations.
- At least 1–2 years in a team lead, coordinator, or supervisory capacity.
- Practical daily experience using Warehouse Management Systems (WMS) and RF scanning equipment to track inventory and labor productivity.
- Ability to track real-time receiving, picking, packing, and shipping workflows against daily targets and identify bottlenecks.
- Strong verbal and written communication skills for shift handoffs, escalations, and directing 3PL floor leadership.
- Troubleshooting skills to resolve system mismatches, inventory discrepancies, and operational delays.
- Knowledge of inventory practices, including cycle-count support, dock-to-stock metrics, and basic reconciliation between company ERP and 3PL WMS.
- Understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures.
- Ability to walk, stand, and navigate active warehouse floors for most of the assigned shift.
- Ability to occasionally bend, reach, and lift light objects up to 25 lbs.
- Ability to work in a dynamic warehouse environment with seasonal temperature variations, dust, and continuous equipment noise.
- Willingness to work designated shift hours, including potential overtime or schedule adjustments during seasonal volume surges.
Nice To Haves
- Previous experience working within or alongside a 3PL-operated environment.
- Associate or bachelor's degree in Logistics, Supply Chain Management, Business Operations, or a related field.
- Forklift safety certification.
- First Aid/CPR certification.
- Introductory training in Lean/5S principles.
Responsibilities
- Lead shift kickoff meetings with 3PL floor leads, communicating volume expectations, special processing instructions, carrier arrival schedules, and shift priorities.
- Monitor warehouse-floor operations, including 3PL labor, dock activity, picking and packing pace, and immediate operational bottlenecks.
- Monitor real-time WMS order queues and identify stuck or delayed orders before cut-off deadlines.
- Conduct random daily quality checks of outbound shipments, including packaging, labeling, and palletization.
- Ensure 3PL staff follow facility safety protocols, including PPE requirements, safe equipment operation, and keeping aisles clear.
- Oversee inbound dock-to-stock timing and outbound staging, ensuring freight is accurately scanned and loaded and driver BOL sign-offs are completed.
- Complete end-of-shift reports documenting throughput versus targets, backlogs, labor hours, safety incidents, and open issues.
- Hand off shift information to the incoming supervisor and 3PL Operations Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
