Manager, Strategy & Operations - Core Consumer Experience
About The Position
The Strategy & Operations Core Consumer Experience team owns the DoorDash in-app experience and how consumers explore DoorDash. Our mission is to help DoorDash consumers build confidence in ordering and discover “the best in their neighborhood.” Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make DoorDash feel local, relevant, and delightful. In this role, you will work with product, engineering, and design partners on solving key problems for DoorDash consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the DoorDash consumer experience. You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the DoorDash consumer app. You will report into the Senior Manager of the Social Products team, within the Consumer Strategy & Operations organization. Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on DoorDash, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners.
Requirements
- 6+ years of working experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
- You’re creative – You love thinking about new problems, and can switch between high level strategic thinking and in-the-weeds execution as needed
- You’re a go-getter – You have a bias towards action, are comfortable with ambiguity, and are able to thrive in a fast-paced, constantly changing work environment
- You're analytical – You enjoy getting deep into data and feel comfortable translating what you’re seeing into tangible insights, you are extremely comfortable operating at the lowest level of detail - advanced analytics, experimentation, dashboards
- You’re a determined operator – You're always up for a challenge and comfortable seeing things all the way through; You have a proven track record of owning and scaling growth initiatives in complex environments
- You’re a collaborator – You are an excellent communicator and eager to build relationships with teammates and cross-functional partners; You have exceptional cross-functional leadership skills, with the ability to influence without authority
Nice To Haves
- Past start up experience
- AI-fluent and familiar with prompt engineering and model evaluation
Responsibilities
- Strategize – Shape our team’s strategy and help decide "what we should do next"
- Build – Design and launch new initiatives from the ground up
- Analyze – Analyze experiment results to inform business decisions and future experiments
- Influence – Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution
- Creating & implementing efficient processes for working cross functionally with our strategic partners
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
