Associate Manager, Consumer Strategy & Operations

DoorDash Canada•Vancouver, BC

5d•CA$116,000 - CA$145,000

About The Position

The Associate Manager role is for a self-motivated, curious, and ownership-minded individual who approaches problems through a customer-first lens. You will use data and market insights to identify growth opportunities, develop strategies, and drive cross-functional execution. Your scope may include pricing and affordability, market-specific growth, consumer engagement and retention, and other high-priority strategic initiatives. Success will be measured by your ability to translate ambiguous problems into clear plans and deliver measurable business and customer outcomes.

Requirements

You thrive as both a generalist and a specialist. You can develop an overarching strategy while diving deeply into specific customer, marketplace, and operational problems.
You are a self-starter with a bias toward action who excels in a fast-paced, evolving business environment.
You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross-functional teams.
You are a structured problem solver who can identify root causes, develop hypotheses, size opportunities, and recommend practical solutions.
You combine analytical rigour with customer empathy and understand the trade-offs between affordability, growth, and business economics.
You can influence without direct authority, build alignment across teams, and push initiatives from recommendation through execution.
You are comfortable using SQL and AI tools to analyze data, building dashboards to track key metrics, and developing high-level financial models.
You have 4+ years of experience in strategy, operations, product, growth, analytics, investment banking, consulting, or a related field.

Responsibilities

Develop strategies across pricing, fees, promotions, and other value levers that balance customer affordability, growth, and sustainable economics.
Analyze performance, build reporting and financial models, identify key trends, and translate insights into clear recommendations for leadership and XFN partners.
Identify market-specific opportunities and lead high-impact growth initiatives from strategy and experimentation through execution and measurement.
Identify emerging opportunities, test new ideas, and build scalable solutions that can unlock new sources of customer and business growth.
Partner with Marketing, Merchant, Dasher, Product, Finance, Analytics, and other teams to align priorities, remove blockers, and deliver measurable outcomes.