Manager, Strategy, Growth & Transformation
About The Position
Join Deloitte’s AI & Engineering team to help clients transform technology platforms, modernize operations, and unlock new sources of growth. The team uses engineering capabilities across software, data, AI, networks, and hybrid cloud infrastructure to build, deploy, and operate sector-focused solutions. In this role, you will work with cross-functional teams on complex business challenges, large-scale transformation efforts, digital initiatives, and technology-enabled solutions that create measurable business value. As a Healthcare Payor Consulting Manager on the Industry Solutions team, you will lead transformation programs and workstreams for health plan clients, focusing on health plan operations, core administrative functions, pharmacy operations, and operating model redesign. You will shape transformation strategy with senior clients, oversee delivery and teams, support business development, and mentor junior practitioners. The role is available in multiple listed U.S. locations. Candidates must live within commuting distance of their assigned office and be able to commute daily if required. Recruiting for this role ends on 03/01/2027. The estimated wage range is $155,600 to $306,800, and the role may also be eligible for a discretionary annual incentive.
Requirements
- Bachelor’s degree and at least 8 years of experience in health care, health plan operations, or consulting.
- At least 5 years of experience in health plan operations, core administration, pharmacy operations, or pharmacy benefit manager operations.
- Experience leading process redesign, operating model transformation, or large-scale business transformation initiatives.
- Experience managing project delivery, workstreams, or cross-functional teams.
- Experience developing client deliverables using Microsoft Excel and Microsoft PowerPoint.
- Must reside within a commutable distance of the assigned office and be able to commute daily if required, without overnight accommodations.
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
- Ability to work independently and collaboratively.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to mentor and provide clear guidance to others.
Nice To Haves
- Master’s degree in Business Administration, Master of Health Administration, or a similar field.
- Experience supporting health plan clients in claims, enrollment, billing, service operations, care management, or utilization management.
- Experience with transformation programs involving business process modernization, technology enablement, or service delivery redesign.
- Experience contributing to business development, proposals, or internal thought leadership.
- Experience leading teams in a consulting environment.
- Experience working with senior client stakeholders.
Responsibilities
- Lead end-to-end transformation programs, workstreams, or full engagements for health plan clients across business and technology teams, including health plan operations transformation, core administrative functions, pharmacy operations, and operating model redesign.
- Apply experience in at least one core health plan domain and work across payer, pharmacy benefit manager (PBM), and provider functions.
- Assess and redesign end-to-end processes across claims, enrollment, billing, customer service, utilization management, care management, and pharmacy or PBM operations.
- Shape strategic direction with senior clients by defining future-state vision, transformation objectives, delivery priorities, strategic options, multi-year road maps, investment priorities, and measurable value outcomes.
- Manage day-to-day delivery, team performance, work-product quality, and client stakeholder communications across complex transformation programs.
- Support business development, proposal development, thought leadership, and go-to-market initiatives within AI & Engineering and Healthcare Industry Solutions.
- Mentor junior practitioners and provide guidance on project delivery, problem solving, and client service excellence.
Benefits
- Broad range of employee benefits.
- Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
