Manager, Strategy and Operations

Southern Auto Finance Company, LLC • Pompano Beach, FL

4h • Onsite

About The Position

We are looking for a go-getter driven person to help drive analytics, strategy, process improvement and execution in our loan operations and servicing department. Looking for a strategic thinker who likes to get into the weeds to make processes better, manage people and operations, and drive results to the bottom line. This is the perfect opportunity for someone who likes to build something from scratch and make a big impact in a growing organization.

Requirements

• Highly analytical and a thinker driven to get results
• Bachelor’s degree required
• Meticulous and detailed oriented person a must (get into the weeds)
• Experience with operational strategy, collections, or process improvement / mapping
• Ability to manage people and work with stakeholders inside and outside of the organization at all levels
• Ability to lead and execute big projects
• Desire to mentor and coach employees
• Curious and loves to dig into data to drive results

Nice To Haves

• Experience with policies and procedures and mentoring a team is a nice to have

Responsibilities

• Analyze current processes, strategy, and staffing structures to identify gaps and potential for process improvement
• Partner with IT and Data Analysts to drive automation throughout the department to support managers and collectors
• Assess channel effectiveness for communicating with customers who are delinquent and recommend strategies and campaigns to increase engagement and contact rates
• Oversee operations related to dialer strategy/campaigns, digital outreach through text, email, chat, and our customer app
• Lead efforts related to hiring strategy, agent training, and policies and procedures
• Partner with departmental managers to design metrics, reporting, and policies to successfully manage performance
• Research new and existing vendors and tools (including AI solutions) to add to into our operational processes to advance technology, create efficiency, and increase customer engagement
• Document all departmental processes and workflows
• Assist in managing a small team of associates to drive results as needed in key areas

Benefits

• Competitive salary and bonus opportunity
• Comprehensive benefits package including medical, dental, vision, life insurance, disability, and 401(k) with Company match
• Stable company with more than 30 years of success and growth
• Opportunity to make a visible impact and grow your career
• Collaborative, team-oriented culture that values leadership, accountability, and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager