Manager Strategic Sourcing Tools and Op

JetBlue Airways Corporation•New York, NY

4d•$114,000 - $170,000•Hybrid

About The Position

The Manager, Strategic Sourcing Tools and Operations is a key leader within Sourcing, accountable for the strategy, development, implementation, and ongoing performance of software tools, dashboards, and enabling processes for JetBlue’s Strategic Sourcing organization and its stakeholders. The role leads and develops project management professionals, establishes the function’s product and technology roadmap, and ensures investments in tools and analytics address priority business problems, scale effectively, and deliver measurable financial and operational outcomes. The position combines people leadership, product and program management, data fluency, and stakeholder influence. The Manager translates Sourcing strategy into a prioritized portfolio of technology and process initiatives, guides teams through ambiguity, and aligns Legal, Procurement, Operations, Technology, Data Engineering, and senior business stakeholders. The role sets expectations, develops talent, makes tradeoffs among competing priorities, and delivers solutions aligned with JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun. This position works in a traditional office environment and may require occasional overnight travel (15%). Flexible hours and short-notice availability may be needed. The position requires a bachelor’s degree in a relevant field, or a high school diploma/GED with at least four years of relevant experience, plus five years of experience in program management, technical product management, product management, business transformation, or a related field. The base pay range is $114,000 to $170,000 per year. The compensation package may also include access to healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, disability coverage, basic life insurance, and free space-available travel on JetBlue.

Requirements

Bachelor’s degree in a relevant field, or demonstrated capability to perform the job responsibilities with a high school diploma/GED and at least four years of previous relevant work experience.
Five years of experience in Program Management, Technical Product Management, Product Management, Business Transformation, or a related field, including experience leading complex cross-functional initiatives.
Proficiency with Microsoft Office Suite and tools such as Excel, SharePoint, PowerPoint, and Visio.
Experience translating business strategy and stakeholder needs into product roadmaps, technical/data requirements, and executable programs.
Working knowledge of AI/ML concepts, natural language extraction, automated document processing, data products, or related technologies.
Strong business partner management, influencing, negotiation, and conflict resolution skills, including experience working with senior leaders.
Demonstrated people leadership, coaching, performance management, and talent development skills.
Strong problem-solving, prioritization, decision-making, and structured-thinking skills.
Ability to communicate complex topics clearly to technical and non-technical audiences and exercise sound judgment in executive communications and escalation.
Availability for occasional overnight travel (15%).
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; authorization to work in the United States is required, and visa sponsorship is not available.
Regular attendance and punctuality; potential need to work flexible hours and respond on short notice.
Ability to maintain a professional appearance and appropriate fit with JetBlue culture and values.
Must fulfill safety accountabilities and comply with applicable laws, regulations, company policies, procedures, and risk controls.
Use of ChatGPT or other automated tools during the interview process will disqualify a candidate.

Nice To Haves

Experience leading teams responsible for business technology, analytics, automation, product management, or operational transformation.
Experience leading cross-functional, medium- to large-scale programs with internal teams and external business partners.
Knowledge of no-code/low-code platforms, business systems integrations, relational databases, data governance, and modern analytics environments.
Knowledge of Strategic Sourcing, Procurement, Contract Management, or the airline industry.

Responsibilities

Lead, coach, and develop the Strategic Sourcing Tools and Operations team, setting objectives, accountability, development plans, and performance expectations.
Establish the strategy and multi-year roadmap for Sourcing tools, analytics, automation, and enabling processes based on organizational priorities, stakeholder needs, and measurable business value.
Prioritize the portfolio and allocate resources across new capabilities, enhancements, maintenance, and process improvements; make tradeoffs involving scope, timing, risk, and value.
Provide direction and oversight for front-end and back-end development of select tools, including no-code and low-code solutions such as Airtable, with appropriate technical partnership and governance.
Engage Sourcing leaders and key partners to define business outcomes and requirements, resolve competing priorities, and secure alignment on major decisions.
Oversee product and project roadmaps, timelines, risks, issues, scope changes, dependencies, applicable budgets, and delivery commitments across the portfolio.
Direct complex cross-functional programs involving AI/ML development, data ingestion, contract analytics, workflow automation, and integration with operational systems.
Serve as the primary liaison with BP Performance Management, Legal, Procurement, Technology, Data Teams, and other senior stakeholders for the Sourcing tools and operations portfolio.
Partner with Data Engineering, AI/ML, Technology, and governance teams on scalable data sourcing, data quality, architecture, system integration, security, and controls.
Establish portfolio-wide quality and testing standards, including data validation, AI model output review, SLA extraction accuracy, user acceptance testing, and post-implementation performance measurement.
Lead change management, stakeholder communications, adoption, training, and process redesign to embed new capabilities into Sourcing practices and achieve intended outcomes.
Support crewmember engagement, growth, and goal achievement.
Perform other duties as assigned.
Promote safety as a Safety Ambassador, support JetBlue’s Safety Management System, and report safety and security concerns, incidents, and hazards.
Fulfill safety accountabilities and adhere to applicable laws, regulations, company policies, procedures, and risk controls.
Ensure crewmembers have the training, resources, and support needed to achieve safety objectives.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.