Manager, Strategic Operations & Governance

Scotiabank•Toronto, ON

3d•Onsite

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Global Transaction Banking Operations by ensuring specific individual goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Within this context, the role provides operational rigor, coordination, and governance across executive priorities by ensuring requests, deliverables, decisions, and actions are effectively managed, tracked, and executed. The role establishes and enforces structured intake, governance frameworks, and operating cadences, enabling disciplined execution, clear accountability, and seamless coordination to support senior leadership and drive delivery of strategic initiatives.

Requirements

Undergraduate degree in Business, Finance, Operations, or related discipline (or equivalent experience)
5–8+ years of experience in operations, project management, business management, or similar roles within financial services
Demonstrated experience supporting executive-level governance, operating cadences, and leadership forums
Strong experience in project coordination, tracking, and delivery management across multiple concurrent initiatives
Proven ability to manage competing priorities, timelines, and dependencies in a fast-paced, high-demand environment
Experience establishing or supporting governance frameworks, reporting structures, and performance tracking
Strong organizational and detail orientation with a focus on execution discipline and accountability management
Advanced proficiency in PowerPoint, Excel / tracking tools for reporting and coordination
Strong stakeholder management skills with the ability to coordinate across teams and influence without direct authority

Nice To Haves

Familiarity with Global Transaction Banking, operations, or large-scale transformation environments is an asset

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Support the Director / Chief of Staff function by acting as the central intake and coordination point for executive and leadership requests, ensuring clear prioritization and alignment.
Maintaining end-to-end visibility of all active priorities, deliverables, deadlines, and interdependencies.
Coordinating leadership governance routines, including agendas, materials, minutes, and follow-up actions.
Driving action tracking and accountability across teams, ensuring ownership, timelines, and outcomes are clearly defined.
Monitoring progress against commitments and proactively escalating risks, delays, or bottlenecks.
Supporting planning, prioritization, and resource coordination across concurrent strategic initiatives.
Establishing and enforcing governance frameworks, reporting standards, and management operating cadences.
Ensuring timely and high-quality delivery of executive materials, updates, and management responses.
Reducing administrative burden on senior leadership through proactive coordination, structured execution support, and streamlined processes.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.