Manager, Strategic Communications (Technical Transformation)
About The Position
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Requirements
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
- Bachelor’s degree
- 4+ years of experience in strategic communications, program strategy, performance management, government operations, or a related field.
- 2+ years of experience advising senior executives or leaders in complex, high-consequence environments.
- 2+ years of experience in narrative development, executive communications, crisis and issues management, and stakeholder engagement.
- 2+ years of experience with business process improvement, performance measurement, reporting, and management analysis.
- 1+ years of experience with homeland security, law enforcement, justice-sector, or broader government operating environments.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
Responsibilities
- Develop and implement an integrated communications and program strategy aligned to leadership priorities and measurable outcomes.
- Create narrative architecture, key messages, and audience-specific communications for executive, government, legal, investigative, and interagency stakeholders.
- Advise senior leaders on stakeholder dynamics, reputational risks, crisis communications, and escalation decisions.
- Translate complex operational information into clear recommendations, executive briefings, performance reports, and management insights.
- Improve business processes, governance, operating rhythms, and reporting mechanisms across the broader team.
- Establish performance measures and monitor progress, risks, dependencies, and opportunities for continuous improvement.
Benefits
- Discretionary annual incentive program
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
