Manager, Strategic Accounts

Health Evolution•Washington, DC

5d•$90,000 - $100,000•Remote

About The Position

The Manager, Strategic Accounts owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle. This role drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting, and partnering cross-functionally to deliver a high-touch member experience.

Requirements

3–5+ years in strategic account management, customer success, or membership/partnership management, preferably within health care or a professional membership organization
Bachelor’s degree or equivalent experience.
Proven experience managing data architecture within Salesforce and document workflow in Box
Exceptional written and verbal communication skills, with the ability to draft sophisticated, brand-aligned correspondence suitable for health care executives and enterprise members.
Strong organizational habits with a track record of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight timelines.
Ability to travel and provide high-energy, high-touch onsite operational support at premier, in-person executive leadership events.

Nice To Haves

Familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred.

Responsibilities

Identify cross-sell and upsell opportunities by analyzing current account usage and business objectives.
Manage contract renewals and negotiate terms to maximize account lifetime value.
Track sales performance metrics and document strategic account plans within Salesforce.
Build and maintain strong, long-term relationships with key members and decision-makers.
Conduct regular business reviews and strategy check-ins to ensure member goals are being met.
Manage the end-to-end membership contract process—drafting tailored proposals and agreements—and coordinate closely with the finance team to oversee invoicing, billing accuracy, and accounts receivable tracking.
Serve as a professional, high touch point of contact for executive prospects and returning members, guiding them through negotiation, contract finalization, and the initial onboarding experience.
Draft and dispatch sophisticated, brand-aligned membership communications for both prospects and active accounts across all lines of business.
Coordinate with internal teams (Product, Member Success and Operations) to resolve member issues and deliver customized solutions.
Act as the voice of the members internally, sharing feedback to drive product or service improvements.
Track adoption and engagement data to proactively identify and mitigate retention risks.
Maintain and optimize the business development pipelines in Salesforce and Box to ensure real-time accuracy, effective tracking against organizational growth goals, and reliable revenue forecasting.
Build and curate highly targeted enterprise prospect lists within Salesforce across Health Evolution’s year-round experiences.
Track and synthesize critical discussion outcomes from renewal meetings, managing immediate post-meeting execution items and ensuring key deliverables are tracked.
Lead the weekly operational review of upcoming external touches, ensuring the renewals team is fully equipped with required documentation, historical member context, and finalized collateral ahead of external communications.