Manager, Strategic Account Services (Hybrid)

UPMC•Pittsburgh, PA

1d•Hybrid

About The Position

UPMC Health Plan and WorkPartners are hiring a full-time Manager, Strategic Account Services for the Absence Client Services team. The role follows a hybrid schedule with three in-office days per week at the U.S. Steel Tower—Monday, Wednesday, and Thursday—and includes local and nationwide travel to client locations. The position is eligible for commission. The Manager oversees a portfolio of client relationships and manages the account management team, setting goals, expectations, and execution processes. The role is responsible for profitably managing a growing client portfolio and identifying and cultivating new business opportunities with existing and new clients. It also sets the strategic vision for the account management team, coordinates service across client levels and lines of business, and works with internal teams, clients, and partner agencies to deliver programs and services that meet or exceed expectations.

Requirements

Bachelor’s degree from an accredited university, or an equivalent combination of education and experience.
At least 7 years of experience in a client-facing role.
Ability to travel within and outside Pennsylvania for client meetings, sales opportunities, seminars, conferences, and special assignments.

Nice To Haves

Prior insurance, healthcare, or benefits experience.
Prior supervisory experience.
Driver’s license.

Responsibilities

Develop, manage, and mentor the account management team and direct reports in daily workflows and activities.
Deliver thought leadership, insights, and new solutions to clients and internally within the WorkPartners organization.
Manage a growing team of Account Managers and coordinators and set the strategic vision for the account management team.
Coordinate service to all levels of clients and coordinate service programs with other lines of business.
Assist with strategic plans for expansion into new states, as determined by senior leadership.
Assist with new business and renewal meetings; establish meeting goals and takeaways and hold appropriate parties accountable for follow-through.
Assist in marketing account services to agency leadership.
Build long-term business relationships at senior organizational levels within accounts to increase sales through value-added partnerships.
Establish feedback mechanisms and metrics to measure success and customer satisfaction for sold and implemented services.
Set appropriate expectations with the account management team and clients to build and enhance client relationships.
Profitably manage a growing annual portfolio of business and ensure execution and delivery of annual revenue and profitability targets.
Establish and review Account Managers’ key deliverables to ensure timeliness and alignment with client and internal business expectations.
Ensure accurate, timely data analysis and client reporting.
Lead strategic client planning meetings, contract renewal discussions, monthly and quarterly client reviews, and stewardship presentations, collaborating across WorkPartners.
Develop and implement long-term account strategies.
Work with the service team to identify and analyze risks and determine mitigation plans.
Collaborate with sales to develop and implement strategies and programs that increase organic sales growth.
Ensure success measures are clear at program implementation and are achieved throughout the contract.
Drive project deliverables to completion within scope, on time, and on budget while exceeding client expectations.
Collaborate with clients and partner agencies to develop and deliver programs and services that meet or exceed the needs of clients and end customers.
Perform in accordance with system-wide competencies and behaviors, and perform other assigned duties.
Travel within and outside Pennsylvania for onsite client meetings, sales opportunities, seminars, conferences, and special assignments.
Mentor and/or supervise staff; complete annual performance appraisals and make merit increase recommendations.
Maintain necessary staffing resources, including making recommendations to hire and terminate staff.