Manager, Strategic Account Management

Walmart•Bentonville, AR

9d•$80,000 - $155,000•Onsite

About The Position

This role involves coordinating and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. The position also involves providing supervision and development opportunities for associates, ensuring compliance with company policies and procedures, and supporting the company's mission, values, and standards of ethics and integrity. The role requires applied business acumen, product expertise, strong relationship management skills, proficiency in sales proposals and presentations, client onboarding, strategic account planning and forecasting, and negotiation excellence.

Requirements

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Nice To Haves

Leading cross-functional teams
Master's degree in business, marketing and sales, healthcare, or related area.
Sales

Responsibilities

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Develops business cases for projects with a projected return on investment or cost savings.
Translates business requirements into projects, activities, and tasks in alignment with the overall business strategy.
Serves as an interpreter and conduit to connect business needs with tangible solutions and results.
Recommends new processes and ways of working.
Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customers/sellers.
Demonstrates an understanding of products/solution features for complex to highly complex areas of customers/sellers business and assists in sales for products.
Leads sales activities for simple and moderately complex products available across homogenous markets and specific customers/sellers segments by articulating products/solution features and value propositions.
Understands customers/sellers requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders.
Provides guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions.
Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirements.
Builds, maintains, and enhances effective internal and external partnerships through professionally accepted and ethical outcomes.
Influences outcomes and assists in communicating shared goals with groups and parties by linking interests.
Identifies and addresses additional partner needs and educates partners on value creation.
Recognizes and adapts to differences in backgrounds, cultures, languages, and work styles when working with others.
Communicates with team members to solve shared problems cooperatively.
Consults regularly with leaders of business units to advise on business strategy decisions.
Leads discussions on customers/sellers types and effective sales proposals and presentations for each.
Develops sales proposal and presentation processes for complex sales pitches.
Evaluates best practices of sales proposals and presentations within the industry.
Trains team members on developing multiple and varied formal written proposals.
Collaborates with other sales professionals to enhance organizational proposal and presentation strategies.
Reviews, approves, and provides guidance on sales presentations created by teams for simple to moderately complex sales pitches.
Drives onboarding efforts for large and complex customers/sellers.
Provides guidance on, reviews, and approves onboarding-related operating processes performed by team members.
Identifies gaps in onboarding processes and defines ways to improve customers/sellers experiences by setting up appropriate guardrails.
Recommends best practices and modifications for simple and moderately complex onboarding processes.
Manages moderately complex escalations from customers/sellers on onboarding-related issues.
Highlights complex issues to relevant stakeholders and drives resolutions for improved customers/sellers experiences.
Uses available tools to research the buying history and preferences of existing customers/sellers.
Assists in analyzing considerations for the selection of products or services for cross-selling.
Assists team members with relevant customers/sellers information (e.g., NPS, renewal rates) to prepare sales plans.
Assists in estimating sales trends in the market.
Assists in building joint business plans with customers/sellers and understands the metrics needed for plan preparation.
Uses key factors, measurements, and variables used in forecasting to assist in creating sales forecasts.
Participates in the preparation of short-term forecasts for a specific product.
Locates useful information and sources of input used in weekly, monthly, and quarterly forecasts.
Develops and presents factual, rational, and compelling arguments while anticipating roadblocks and objections.
Uses active listening and probing techniques to surface problems, issues, and interests.
Works to achieve win-win in negotiations rather than win-lose approaches.
Ensures negotiations adhere to company and regulatory processes, values, and policies.
Seeks guidance on and escalates complex legal and/or regulatory issues.
Understands and articulates company positions and comprehends/addresses other parties' strengths/weaknesses through active listening techniques.
Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform.
Drives a positive associate and customer/member experience for all.
Identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.
Promotes an environment allowing everyone to bring their best selves to work.
Empowers associates and partners to act in the best interest of the customer/member and company.
Regularly recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners.
Works collaboratively and cross-functionally to achieve objectives.
Communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values and leads by example to foster our culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct, and company policies and sets expectations for others to do the same.
Promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation.
Listens to concerns raised by associates, takes action, and encourages others to do the same.
Holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Consistently raises the bar and seeks to improve.
Demonstrates curiosity and a growth mindset.
Seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.