Manager, Strategic Account Management

Walmart•Mississauga, ON

5d•CA$91,900 - CA$126,390•Onsite

About The Position

Manager, Strategic Account Management is responsible to drive sustainable growth across a portfolio of strategic Marketplace sellers through business planning, assortment expansion, operational excellence, and adoption of Walmart Marketplace solution. The Manager, Strategic Account Management is responsible for growing a portfolio of strategic Marketplace sellers by developing and executing Joint Business Plans (JBPs), expanding assortment, driving adoption of Marketplace solutions, and improving seller performance. Serving as the primary business partner and point of contact for strategic sellers, this role develops trusted relationships with seller executives and decision-makers, leads regular business reviews, and advocates for seller needs while balancing Walmart’s strategic priorities. The Manager identifies opportunities to increase sales, traffic, conversion, assortment, and item activation, building growth strategies aligned with category and Marketplace objectives to deliver against seller growth and revenue targets. The role works closely with sellers to address assortment gaps and whitespace opportunities, expand brands, categories, and item coverage, and improve customer choice within assigned categories. Additionally, the Manager drives adoption of Walmart Fulfillment Services (WFS), Walmart Connect advertising solutions, Marketplace promotions and events, and new product and platform capabilities while educating sellers on available growth levers and best practices. The position is responsible for monitoring sales, conversion, assortment, inventory, pricing, and operational KPIs, identifying root causes of performance gaps, developing action plans, and leveraging data and insights to influence seller decisions. Working collaboratively with Business Development, Merchandining, Marketing, Product and Technology, Operations, and Fulfillment teams, the Manager coordinates seller initiatives, resolves escalations, and supports Marketplace-wide growth initiatives.

Requirements

5+ years of experience in Account Management, eCommerce, Marketplace, Merchandising, Business Development, Strategic Partnerships, or related commercial roles.
Relationship management and executive stakeholder engagement
Business planning and commercial strategy
Data analysis and insight-driven decision making
Negotiation, influencing, and cross-functional leadership
Project management and execution
Strong business and commercial acumen
Customer- and seller-focused mindset
Strategic thinker with a results-driven approach
Utilizes data to inform decisions and drive outcomes
Influences effectively across teams and stakeholders
Demonstrates ownership, agility, and accountability
Builds strong partnerships and fosters collaboration
Champions continuous improvement and innovation
Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Age - 16 or older

Responsibilities

Drive sustainable growth across a portfolio of strategic Marketplace sellers through business planning, assortment expansion, operational excellence, and adoption of Walmart Marketplace solution.
Develop and execute Joint Business Plans (JBPs) with strategic sellers.
Expand seller assortment and drive adoption of Marketplace solutions.
Improve seller performance and monitor KPIs such as GMV growth, seller retention, assortment and active item growth, in-demand item activation, WFS penetration, Walmart Connect adoption, promotional participation, seller satisfaction, inventory health, and operational performance metrics.
Develop trusted relationships with seller executives and decision-makers.
Lead regular business reviews with sellers.
Identify opportunities to increase sales, traffic, conversion, assortment, and item activation.
Build growth strategies aligned with category and Marketplace objectives.
Address assortment gaps and whitespace opportunities.
Expand brands, categories, and item coverage.
Drive adoption of Walmart Fulfillment Services (WFS), Walmart Connect advertising solutions, Marketplace promotions and events, and new product and platform capabilities.
Educate sellers on available growth levers and best practices.
Monitor sales, conversion, assortment, inventory, pricing, and operational KPIs.
Identify root causes of performance gaps and develop action plans.
Leverage data and insights to influence seller decisions.
Coordinate seller initiatives with cross-functional teams (Business Development, Merchandising, Marketing, Product and Technology, Operations, and Fulfillment).
Resolve escalations and support Marketplace-wide growth initiatives.