Strategic Account Manager

Andromeda•Lockport, IL

3d•Hybrid

About The Position

This role is for a Strategic Account Manager who goes beyond simply relaying information between clients and engineering. The ideal candidate will possess the technical acumen, curiosity, and confidence to understand the 'why' behind technical proposals and present them effectively to clients in business terms. The position involves both reactive work, such as resolving client issues and escalating when necessary, and proactive work, including building technology roadmaps, leading client conversations to identify needs and opportunities, and collaborating with engineering and sales to develop and present solutions. Success in this role means strengthening client relationships, improving decision-making, and ensuring important initiatives progress.

Requirements

Experienced IT professional with technical acumen, strong client relationships, and business judgment.
Significant career experience inside an MSP (10-15 years expected).
Experience working with clients who knew exactly what they wanted and clients who only thought they did.
Experience with projects that have gone sideways and engineers missing the larger business context.
Learned when to ask another question, when to listen, when to challenge, and when to escalate.
Must be local to the southwest Chicago suburbs.
Must pass background screening.
Be ready to show as well as tell (hands-on testing component may be included).

Nice To Haves

Understanding of what is behind a $35,000 proposal before presenting it.
Ability to explain recommendations in a way that makes sense to the person writing the check.
Curiosity, technical depth, and confidence to think critically.

Responsibilities

Respond when client issues or requests get stuck.
Work internally or with the client to move things forward.
Bring the right people together when coordination is needed.
Escalate when an answer seems wrong, incomplete, or needs another look.
Build practical technology roadmaps based on what the client's business actually needs.
Lead client conversations that uncover problems, priorities, risks, and opportunities.
Work with engineering and sales to develop solutions you understand well enough to question, explain, and support.
Present recommendations in business terms the client can understand.
Keep worthwhile initiatives moving.
Help clients evaluate larger and longer-term technology decisions when they make sense.