Manager, Store in Store

T-Mobile USA•Garner, NC

About The Position

The Manager, Store in Store manages retail operations within partner locations to enhance customer engagement and sales performance. The role leads a sales team in providing product education and customer service while achieving performance goals. It is responsible for maintaining operational standards, coaching staff, and fostering strong partnerships with store partners. Success is measured by customer satisfaction, sales growth, team development, and operational efficiency. The work directly affects customer experiences and the overall success of retail partnerships.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.

Responsibilities

Lead and develop the sales team to achieve customer engagement and sales performance targets.
Manage store operations, including opening, closing, and adherence to operational standards.
Coach and provide feedback to team members to improve customer interactions and sales skills.
Maintain knowledge of products, services, and promotions, and ensure team compliance with corporate communications.
Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives for eligible roles.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.