Manager Station Operations

Horizon Air • Pasco, WA

1d • $80,200 - $110,650 • Onsite

About The Position

The Manager Station Operations executes the strategy for customer service and ground service operations at an assigned station, ensuring operational performance metrics and objectives are achieved. As a people leader, this role establishes team priorities to deliver remarkable guest experiences while maintaining high safety and compliance standards.

The manager leads station operations and staffing, oversees operational performance and compliance, develops employees, supports continuous improvement, and maintains relationships with airport, airline, and other business partners. The role also represents Horizon Air at airport and community events.

Requirements

• At least 5 years of customer service or station operations experience.
• At least 2 years of leadership experience.
• Bachelor’s degree, or an additional 2 years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• At least 18 years of age.
• Authorized to work in the United States.
• Strong interpersonal and communication skills, including verbal, written, and presentation skills, with the ability to provide insights and recommendations and build collaborative relationships to solve complex challenges.
• Excellent problem-solving skills, including the ability to identify root causes and resolve issues thoroughly.
• Detail-oriented and highly organized, with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment requiring flexibility.
• Professional work ethic and demonstrated ability to work across work groups and address people courageously, directly, and candidly.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to obtain and maintain a SIDA badge in good standing for airport employees.
• Applicants must submit to post-offer and/or pre-employment drug testing as applicable to DOT-regulated, safety-sensitive employment.

Nice To Haves

• Varied experience in passenger service, station operations, cargo handling, and ground operations.
• Experience working within a bidding system and/or scheduling shift work.
• Knowledge of company System Regulations and Federal Aviation Administration (FAA) policies and procedures.

Responsibilities

• Lead the station team in meeting established operational objectives and priorities.
• Execute staffing and compliance strategies, including budget review, short- and long-term staffing plans, recruiting and hiring, employee scheduling input, training and recurrent qualification oversight, asset and control monitoring, and audits.
• Ensure operations and processes comply with federal, state, airport authority, and company requirements.
• Oversee agents and operational performance across ground, customer, and ramp services; ticketing; cargo; passenger safety; baggage handling; and timeline performance, while ensuring customer service standards are consistently met.
• Provide input on strategies for station training, aircraft gating, facilities, supplies and equipment, financial objectives, and relationships with the Port, Alaska Airlines, and other business partners.
• Shape team culture through personal example, presence, and reinforcement of expected behaviors.
• Promote positive employee relations through engagement and thorough, fair processes for addressing employee concerns.
• Develop employees through performance management, continuous feedback, identifying opportunities, and delegation.
• Promote Alaska Air Group’s Shared Values and provide excellent service and partnership to internal and external work groups.
• Encourage continuous improvement by seeking feedback and suggestions, monitoring industry best practices, and developing and implementing process-improvement tools and techniques.
• Represent Horizon Air professionally at airport and community events.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager