Duty Manager, Station Operations

Alaska Airlines • CA-San Diego, CA

8h

About The Position

The Duty Manager, Station Operations owns airport operations during an assigned shift and executes operational strategy to provide a superior guest experience for Alaska Airlines and Hawaiian Airlines while upholding safety standards. As a people leader, the manager sets team priorities and leads station employees to achieve service, operational, and productivity goals.

The role oversees station functions including customer service, ticketing, baggage handling, passenger security, reservations, and, where applicable, ramp services. It coordinates with internal operational teams and oversees vendor performance. The manager also develops employees, administers labor contracts, and shapes team culture through visible leadership and reinforcement of expected behaviors.

The position is based in San Diego. Airport employees must obtain and maintain a valid SIDA badge. Employment is full-time and regular. The role is classified as exempt.

Requirements

• Five years of customer service or station experience; preferred areas include passenger service, station operations, cargo handling, ground operations, personnel administration, and administration of bargaining unit employees.
• Two years of leadership experience.
• Bachelor’s degree, or two additional years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to drive outcomes in the company’s best interest.
• Ability to establish collaborative cross-functional relationships with team members and workgroups.
• At least 18 years of age.
• Authorized to work in the United States.
• Must obtain and maintain a SIDA badge in good standing when working at an airport.

Nice To Haves

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration policies and procedures.
• Proficiency with Sabre/Image.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Oversee all phases of station operations during the assigned shift, including ramp services where applicable.
• Make decisions across station functions—including customer service, ticketing, baggage handling, passenger security, ramp activities, and reservations—to ensure compliance with company standards, policies, and applicable regulations.
• Collaborate with Maintenance, Flight Operations, Inflight, and System Operations Control to assess passenger, baggage, and on-time performance impacts during off-schedule operations.
• Lead Customer Service Agents and, where applicable, Ramp Service Agents; set priorities and communicate changes to station leadership to achieve service, operational, and productivity goals.
• Monitor vendor productivity and provide oversight and immediate feedback on vendor performance.
• Develop employees through performance management and ongoing feedback, including delegation of stretch assignments, team development, and time management.
• Supervise labor contract administration.
• Cultivate and shape team culture through actions, presence, and reinforcement of behaviors.
• Uphold company values and safety standards.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Paid holidays and paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager