Manager Station Operations

Alaska Airlines • WA-Pasco, WA

6d • Onsite

About The Position

The Manager Station Operations executes the strategy for customer service and ground service operations at the assigned station, ensuring operational performance metrics and objectives are achieved. As a people leader, the manager establishes team priorities to deliver remarkable guest experiences while upholding safety and compliance standards.

The role oversees station staffing, budgets, recruiting, hiring, employee scheduling input, training and recurrent qualifications, internal assets and controls, and audits. It also oversees station agents and performance across ground, customer, and ramp services, ticketing, cargo, passenger safety, baggage handling, and timeline performance. The manager supports station training, aircraft gating, facility, supply, and equipment needs; financial objectives; and relationships with the Port, Alaska Airlines, and other business partners.

The manager shapes team culture, supports positive employee relations, develops employees through performance management and feedback, promotes Alaska Air Group’s Shared Values, and encourages continuous improvement. The role represents Horizon Air at airport and community events. The position is based at the Pasco/Tri-Cities, Washington airport.

Requirements

• At least 5 years of customer service or station operations experience.
• At least 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training or experience in lieu of the degree.
• High school diploma or equivalent.
• At least 18 years of age.
• Must be authorized to work in the United States.
• Strong interpersonal and communication skills, including verbal, written, and presentation skills, with the ability to provide insights and recommendations and build collaborative relationships to solve complex challenges.
• Excellent problem-solving skills, including the ability to identify root causes and resolve issues thoroughly.
• Detail-oriented and highly organized, with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment requiring flexibility.
• Professional work ethic and demonstrated ability to work with all work groups and address people courageously, directly, and candidly.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Must obtain and maintain a SIDA badge in good standing when working at an airport; failure to qualify for or retain the badge results in termination.
• Must submit to required post-offer and/or pre-employment drug testing for specified substances; failure to submit or a positive result makes the applicant ineligible for employment.

Nice To Haves

• Varied experience in passenger service, station operations, cargo handling, and ground operations.
• Experience working within a bidding system and/or scheduling shift work.
• Knowledge of company System Regulations and Federal Aviation Administration (FAA) policies and procedures.

Responsibilities

• Lead the station team in meeting established operational objectives and priorities.
• Execute station staffing and compliance plans, including budget review and maintenance, short- and long-term staffing plans, recruiting, hiring, employee scheduling input, training and recurrent qualifications oversight, monitoring internal assets and controls, and conducting or reviewing audits.
• Make decisions to ensure operations and processes comply with federal, state, airport authority, and company policies.
• Oversee station agents and operational performance across ground, customer, and ramp services, ticketing, cargo, passenger safety, baggage handling, and timeline performance, while ensuring consistent achievement of customer service standards.
• Provide input on strategy for station training, aircraft gating, facility, supply, and equipment needs, financial objectives, and relationships with the Port, Alaska Airlines, and other business partners.
• Shape team culture through personal example, presence, and reinforcement of behaviors.
• Promote positive employee relations through engagement and thorough, fair handling of employee concerns.
• Develop employees through effective performance management, focusing on opportunities, continuous feedback, and delegation.
• Cultivate Alaska Air Group’s Shared Values and provide excellent customer service and partnership to internal and external work groups.
• Encourage continuous improvement by seeking feedback and suggestions, monitoring industry best practices, and developing and implementing process improvement tools and techniques.
• Represent Horizon Air professionally at airport and community events, demonstrating integrity, ingenuity, and caring.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager