Manager, Staff Development and IDEA

Museum of Fine Arts•Boston, MA

28d•$110,000 - $115,000

About The Position

Under the direction of the Director of People and Culture, the Manager, Staff Development & IDEA leads the Museum’s organization-wide staff learning and development strategy. This role designs, implements, and evaluates staff and management development programs and IDEA training programs that strengthen organizational effectiveness and advance a culture of continuous learning, career development and inclusive belonging. The ideal candidate brings strong instructional design skills, a deep understanding of adult learning principles, and demonstrated experience delivering education in a thoughtful, practical and measurable way.

Requirements

Bachelor’s degree in Education, Communication or Psychology; advanced degree preferred
Seven+ years of progressive experience in learning and development or related field with a record of accomplishment in designing and delivering effective and impactful programs. Or equivalent combination of education, community practice, and demonstrated experience
Excellent course design and curriculum development including use of current methods, materials and media
Demonstrated experience designing and facilitating equity-centered and inclusive workplace training programs
Experience with or ability to learn to implement a Learning Management System (LMS)
Exceptional and engaging presentation skills with the ability to connect with audiences across all levels of the organization
Excellent interpersonal skills; collaborate effectively and serve as a trusted partner to staff
Strong data analysis skills to evaluate learning analytics, assess outcomes, and course-correct as necessary, to ensure program effectiveness and success
A proactive approach to developing and delivering training programs that are relevant and timely, by staying abreast of best practices and trends
An interest in, or affinity for, working in a cultural organization or non-profit

Responsibilities

Conduct ongoing organization-wide training needs assessments and develop a comprehensive data-informed learning and development strategy aligned with the Museum’s mission and strategic priorities and workforce needs
Design, develop and deliver training programs across multiple modalities (in-person, virtual) for all staff across the Museum to support their skill development and career advancement
Partner with key stakeholders and department heads to develop and/or implement Museum-wide trainings
Develop a management skills curriculum required for all current, promoted or newly hired managers including training in behavioral based interviewing, onboarding, goal setting, cultural inclusiveness, coaching, and performance management
Collaborate with Museum leadership to embed, support, and evaluate IDEA principles in staff development, talent processes and organizational policies
Stay current on best practices and ongoing research in IDEA education and workplace inclusion
Collaborate with and actively support the IDEA Council as it refines its structure and strategic direction. Serve as the primary contact for the Employee Resource Groups
Manage internal and external training resources including staff facilitators and external consultants, and advise managers on appropriate professional development for staff.
Review and evaluate the online training programs offered by the Employee Assistance Program and identify programs to recommend to staff
Implement a mandatory online training program for Workplace Harassment and other compliance programs that includes certification of participation, with staff re-certifying every two years
Collaborate with Volunteer Programs and Training to offer mandatory Workplace Harassment and IDEA training for MFA Volunteers
Building on existing staff survey data and prior cultural assessments, establish and track clear metrics for training participation, program effectiveness, and culture indicators, creating transparency and accountability over time
Using quantitative and qualitative data, establish clear metrics for success including training program evaluation and workplace composition data and staff cultural assessments. Track and measure course enrollments, learning analytics, and survey participants as part of ongoing program assessment
Prepares, manages, and implements training budget
Advances organization-wide initiatives that reinforce a respectful, inclusive and values-aligned culture