Manager Specialty Programs

Dartmouth-Hitchcock Health • Hartford, VT

3d • Onsite

About The Position

The Manager of Specialty Programs is responsible for the internal implementation and external growth of specialized clinical programs. This position leads clinical excellence and brings the right balance of operational oversight, fiscal responsibility, teamwork and hands-on leadership, ensuring that clinicians are supported, care transitions are seamless, patients experience continuity across the entire care continuum - both internal and external, and that our care partners are supported. This role ensures these programs comply with regulatory standards, meet operational key performance indicators and deliver high-quality, cost-effective patient care.

Requirements

• Bachelor’s Degree required or each year of approved experience may be substituted for one year of education in nursing from an accredited college or university.
• Two (2) years of experience in a direct supervisory role required.
• Must have excellent interpersonal, communication and analytical skills.
• Software skills: Electronic medical record, Microsoft Excel, Word, Outlook, PowerPoint, etc.
• Must hold at least one active RN license in either VT or NH at the time of hire. Employees must have active RN licenses in both VT and NH within 30 days of their hire date.
• BLS within 90 days of hire

Nice To Haves

• Program management or leadership experience in a home health or hospice setting, preferred
• Understanding of Medicare/Medicaid conditions of participation, transitional care, and clinical appropriateness guidelines, preferred

Responsibilities

• Lead the operational rollout and day-to-day oversight of specialty care models across the agency's service lines.
• Partners with clinical leaders to driving care continuity and transitions with a focus of clinical excellence at the point of care. Works to move patients seamlessly through continuum of care.
• Contributes to the development of annual budget; monitor patient revenues, clinical, and operational expenses and staff productivity. Reports variance to Director and takes appropriate actions to meet or exceed budget targets.
• Monitors key performance indicators and creates an action plan to improve results.
• Effectively manages employees by hiring, onboarding, managing performance, and supporting growth and development. Provides frequent in-field shadowing of direct care staff.
• Drive process improvement and change management activities to drive continuous improvement in patient outcomes within the specialty programs.
• Ensure clinician documentation is timely, accurate, and meets payor or Medicare requirements.
• Serve as a clinical and operational resource, managing relationships with physicians, hospitals, and community stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager