MANAGER, SPECIAL PROJECTS

Memphis Light, Gas and WaterMemphis, TN
Onsite

About The Position

The Manager of Special Projects will lead the planning and design of workspace and facilities projects across the organization. This role is responsible for organizing, managing, and overseeing contractors and MLGW employees to ensure the successful execution of project functions. This role involves driving project planning processes such as scope definition, cost estimating, schedule development and monitoring, cost control, quality assurance, safety compliance, equipment and vendor selection, start-up and commissioning, and system integration. The Manager will also serve as the Division’s subject matter expert on all data related to Division projects. The Manager of Special Projects is responsible for developing and executing strategic and operational plans for major initiatives that align with the organization’s goals, leading cross-functional teams to deliver customer-focused projects that enhance service quality and responsiveness. This role oversees all phases of project execution, including planning, budgeting, scheduling, and performance tracking, while proactively managing risks and ensuring successful outcomes through continuous monitoring and post-implementation evaluation. The Manager collaborates with internal and external stakeholders to align project objectives with Division needs, facilitates coordination across departments, and communicates progress, insights, and recommendations to senior leadership, Board of Commissioners, City Council, and stakeholders. Additionally, the role leverages data analytics and customer feedback to drive improvements, maintains performance dashboards, and leads the development of project management staff, fostering a culture of collaboration, innovation, and continuous improvement. Perform other duties as assigned.

Requirements

  • Valid driver's license from the state of residence.
  • Bachelor's degree in engineering, Business Administration, Project Management, or a related field.
  • Six (6) years of experience in project management or a related field within the utility industry.
  • Minimum of two (2) years in a supervisory role.
  • Must successfully complete NIMS training within one year of entering the job.

Nice To Haves

  • Master's degree preferred.

Responsibilities

  • Lead the planning and design of workspace and facilities projects across the organization.
  • Organize, manage, and oversee contractors and MLGW employees to ensure the successful execution of project functions.
  • Drive project planning processes such as scope definition, cost estimating, schedule development and monitoring, cost control, quality assurance, safety compliance, equipment and vendor selection, start-up and commissioning, and system integration.
  • Serve as the Division’s subject matter expert on all data related to Division projects.
  • Develop and execute strategic and operational plans for major initiatives that align with the organization’s goals.
  • Lead cross-functional teams to deliver customer-focused projects that enhance service quality and responsiveness.
  • Oversee all phases of project execution, including planning, budgeting, scheduling, and performance tracking.
  • Proactively manage risks and ensure successful outcomes through continuous monitoring and post-implementation evaluation.
  • Collaborate with internal and external stakeholders to align project objectives with Division needs.
  • Facilitate coordination across departments.
  • Communicate progress, insights, and recommendations to senior leadership, Board of Commissioners, City Council, and stakeholders.
  • Leverage data analytics and customer feedback to drive improvements.
  • Maintain performance dashboards.
  • Lead the development of project management staff, fostering a culture of collaboration, innovation, and continuous improvement.
  • Perform other duties as assigned.
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