Manager, Solution Engineer (Onsite Plano,TX)

Samsung•Plano, TX

8d•Onsite

About The Position

Samsung Electronics America is seeking a Manager, Solutions Engineering, to support sales of B2B display products through solutions architecture and technical engineering. The role focuses on commercial display solutions, including hospitality televisions, digital signage, and software platforms. It works with sales teams, system integrators, and end customers to support successful integration and optimization of Samsung solutions. The position serves as a subject matter expert on Samsung Hospitality Televisions, Lynk Cloud, and other digital signage solutions. It provides pre-sales engineering support, helps partners and customers optimize products and integrate them with existing systems, and addresses technical issues across North America. The role also manages system integration partner relationships, demonstrates and trains users on Samsung products, and oversees test-lab evaluations, certifications, and interoperability testing. The position is based onsite in Plano, Texas, and requires frequent domestic and international travel, flexibility for unplanned trips, and availability for after-hours coordination with international counterparts.

Requirements

Bachelor's degree in Computer Science, Engineering, or Electrical Engineering.
Six years of experience in solution engineering or a similar role in the hospitality vertical.
Technical knowledge of programming languages and operating systems, including HTML, JavaScript, jQuery, Node, and Python.
Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
Exceptional presentation, interpersonal, and communication skills, including oral, written, and non-verbal communication.
Proficiency in Microsoft Office Suite and Salesforce.
Willingness to travel frequently and adapt to unplanned business trips.
Proactive, flexible, and adaptable personality.
Self-starter with a business-, task-, and project-oriented mindset and the ability to see tasks through to completion.

Responsibilities

Serve as the subject matter expert for Samsung Hospitality Televisions, Lynk Cloud, and other Samsung Digital Signage Solutions.
Provide pre-sales engineering support to internal teams, system integrators, and end customers.
Help system integrators and end customers optimize hospitality TVs and software solutions, including customization and integration with existing systems.
Address technical issues related to Samsung B2B display solution products across North America.
Manage relationships with system integration partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
Maintain and demonstrate Samsung displays and solutions at the Samsung Connected Experience Center.
Provide product and solution training to partners, customers, and internal sales teams.
Manage the test lab and evaluate new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
Be available for after-hours work to coordinate with international counterparts.
Travel domestically and internationally as required.