Manager, Solution Engineer (Onsite Plano,TX)

Samsung Electronics•Plano, TX

9d•Onsite

About The Position

Samsung Electronics America is seeking a Manager, Solutions Engineering to provide solutions architecture and technical engineering support that helps drive sales of B2B display products. The role serves as a subject matter expert for Samsung Hospitality Televisions, software solutions such as Lynk Cloud, and other Samsung Digital Signage Solutions. The successful candidate will work with sales teams, system integrators, solution providers, and end customers to support integration and optimization of Samsung solutions. The position includes pre-sales engineering, technical issue resolution across North America, partner relationship management, product demonstrations and training, and management of a test lab for product-readiness evaluations, certifications, interoperability testing, and partner-solution testing. The role is based onsite in Plano, Texas, and requires frequent domestic and international travel, flexibility for unplanned business trips, and availability for after-hours coordination with international colleagues. The role is not eligible for immigration sponsorship.

Requirements

Bachelor's degree in Computer Science, Engineering, or Electrical Engineering.
Six years of experience in solution engineering or a similar role in the hospitality vertical.
Technical knowledge of programming languages and operating systems, including HTML, JavaScript, jQuery, Node, and Python.
Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
Exceptional presentation, interpersonal, and oral, written, and non-verbal communication skills.
Proficiency in Microsoft Office Suite and Salesforce.
Willingness to travel frequently and adapt to unplanned business trips.
Proactive, flexible, and adaptable approach.
Self-starter with a business-, task-, and project-oriented mindset and the ability to see tasks through to completion.

Responsibilities

Serve as the subject matter expert for Samsung Hospitality Televisions, software solutions such as Lynk Cloud, and other Samsung Digital Signage Solutions.
Provide pre-sales engineering support to internal teams, system integrators, and end customers.
Help system integrators and end customers optimize hospitality TVs and software solutions, including customization and integration with existing systems.
Address technical issues related to Samsung B2B display solution products across North America.
Manage relationships with system integration partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
Maintain and demonstrate Samsung displays and solutions at the Samsung Connected Experience Center.
Provide product and solution training to partners, customers, and internal sales teams.
Manage the test lab and conduct new-product readiness evaluations, support solution certifications, conduct interoperability testing, and test partner solutions.
Coordinate with international counterparts after hours as needed.
Travel domestically and internationally as required.