AI Transformation Specialist (Onsite - Plano, TX)

Samsung•Plano, TX

1d•Onsite

About The Position

The AI Transformation Specialist helps build, test, and support AI and automation solutions for Samsung Electronics America's North America Shared Service Center (NA SSC). The role works hands-on with SSC teams to capture requirements, maintain AI knowledge content, and drive day-to-day adoption. Responsibilities include configuring and maintaining AI solutions such as the HR AI agent knowledge base, prompts, workflows, and automations; gathering requirements and documenting processes; testing solutions, tracking issues, and supporting launches; and maintaining current, accurate HR policy and FAQ content used by AI tools. The specialist monitors usage, answer quality, and feedback, then recommends improvements. The role also creates training materials, guides, and communications, supports AI literacy sessions, serves as a first point of contact for AX questions, and prepares AX status and value reports for the AX Lead. This position is onsite in Plano, Texas and is not eligible for immigration sponsorship.

Requirements

Bachelor's degree in Information Systems, Business, Human Resources, or a related field.
At least 2 years of experience in HR technology, process improvement, automation, or digital tools.
Hands-on experience with generative AI tools and a strong interest in AI.
Strong documentation, analytical, and communication skills.

Nice To Haves

Experience with process automation, such as RPA, low-code or workflow tools, or Python.
Experience coordinating or supporting cross-functional projects.
Knowledge of HR processes and Workday.
Experience with chatbot or conversational AI platforms, such as Cognigy.

Responsibilities

Configure and maintain AI solutions, including the HR AI agent knowledge base, prompts, workflows, and automations.
Gather requirements and document processes with SSC teams.
Test solutions, track issues, and support launches.
Maintain current and accurate HR policy and FAQ content used by AI tools.
Monitor usage, answer quality, and feedback, and recommend improvements.
Create training materials, guides, and communications for SSC staff and employees.
Support AI literacy sessions and serve as a first point of contact for AX questions.
Prepare AX status and value reports for the AX Lead.