AI Transformation Specialist (Onsite - Plano, TX)

Samsung Electronics•Plano, TX

2d•Onsite

About The Position

The AI Transformation Specialist helps build, test, and support AI and automation solutions for Samsung Electronics America’s North America Shared Service Center (NA SSC). The role works directly with SSC teams to gather requirements, document processes, maintain AI knowledge content, and support day-to-day adoption. The specialist configures and maintains AI solutions, including HR AI agent knowledge bases, prompts, workflows, and automations. The role also maintains accurate HR policy and FAQ content, monitors usage and answer quality, reviews feedback, and recommends improvements. To support adoption, the specialist develops training materials, guides, and communications; supports AI literacy sessions; serves as a first point of contact for AX questions; and prepares AX status and value reports for the AX Lead. This is an onsite position in Plano, Texas. The role is not eligible for immigration sponsorship.

Requirements

Bachelor’s degree in Information Systems, Business, Human Resources, or a related field.
At least 2 years of experience in HR technology, process improvement, automation, or digital tools.
Hands-on experience with generative AI tools and a strong interest in AI.
Strong documentation, analytical, and communication skills.

Nice To Haves

Experience with process automation, such as RPA, low-code or workflow tools, or Python.
Experience coordinating or supporting cross-functional projects.
Knowledge of HR processes and Workday.
Experience with chatbot or conversational AI platforms, such as Cognigy.

Responsibilities

Configure and maintain AI solutions, including the HR AI agent knowledge base, prompts, workflows, and automations.
Gather requirements and document processes with SSC teams.
Test solutions, track issues, and support launches.
Maintain current and accurate HR policy and FAQ content used by AI tools.
Monitor AI usage, answer quality, and feedback, and recommend improvements.
Create training materials, guides, and communications for SSC staff and employees.
Support AI literacy sessions and serve as a first point of contact for AX questions.
Prepare AX status and value reports for the AX Lead.