AI Transformation Specialist
About The Position
The AI Transformation Specialist creates and coordinates content for client-facing communications about the firm’s use of artificial intelligence, innovation, and emerging technology. The work includes messaging for AI-related client inquiries and meetings, RFPs, website content, and other requests, helping the firm describe its capabilities accurately and consistently. Reporting to the Senior Manager of AI Transformation, the Specialist works with the AI & Knowledge department and colleagues in Marketing & Business Development, Information Security, the Office of the General Counsel, Risk Management, Practice Solutions, and other subject matter experts. The role maintains approved client-facing content and an efficient review process, while identifying recurring questions and opportunities to improve client conversations, presentations, and thought leadership.
Requirements
- 2–4 years of experience in client communications, client engagement, information coordination, or related operational support.
- Exceptional writing and editorial skills, including the ability to explain complex capabilities clearly without overstating them.
- Experience using analytics and feedback to improve digital content or services.
- Ability to lead projects independently, set priorities, and build productive relationships across functions.
- Interest in AI, legal technology, and organizational change, with the ability to learn new concepts quickly.
Nice To Haves
- Experience in a law firm or professional services environment is preferred.
Responsibilities
- Draft and coordinate clear, tailored client-facing responses, obtaining input and approval from appropriate subject matter experts.
- Develop and maintain a library of approved AI messaging, capabilities descriptions, presentations, and responses to recurring client questions; identify themes and gaps.
- Own the AI Transformation team’s process for responding to AI-related client inquiries, RFPs, and due diligence questionnaires.
- Work with the AI Transformation team to translate the firm’s evolving AI strategy into credible, audience-appropriate external messaging.
- Partner with Marketing & Business Development on AI-related pitches, client presentations, thought leadership, and events.
- Partner with the AI Applications and AI Data Engineering teams to track custom-built AI projects for clients and communicate progress and learnings.
- Manage multiple time-sensitive projects independently while maintaining strong relationships with lawyers, business development colleagues, and other stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
