Manager, Solutions Engineer Pro Product
About The Position
Ideal Pro Products Solutions Engineering (SE) Manager candidate must be a hungry self-starter with a proven track record in SaaS Sales and knowledge of technology. Must be able to explain complex information and concepts in simple to understand and practical business context. The candidate will be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must possess strong teaching and leadership skills to maximize the performance of his/her team. Must possess strong presentation skills and be able to communicate professionally verbally as well as in written communication.
Requirements
- 2-4 Years in Solutions Engineer Role at a SaaS company
- Proven track record of success at previous companies
- Experience and familiarity of our products and line of business a plus
Nice To Haves
- 1-2 Years in a Management Role preferred
Responsibilities
- Support sales efforts in client-facing meetings and calls by leading custom product demonstrations based on a solid understanding of customer business processes and workflows
- Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs
- In collaboration with Solutions Engineering leaders, implement new processes with SEs
- Measure and hold accountable SE team to performance standards
- Identify and institute processes to reduce onboarding rejection rate and improve sales close rate
- Review demos, provide feedback and enforce demo quality standards for SEs
- Report to Sr. Management on operational and financial KPIs
- Conduct weekly 1:1s with each SE
- Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges
- Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen in order to help close business and thoroughly educate customers on the product
- Offer creative solutions to complex workflows against specific business requirements
- Intimately learn the industry and use cases for ServiceTitan for a Residential, Commercial, and Construction Businesses
- Maintain a general understanding of the competitive landscape and be able to articulate and demonstrate why ServiceTitan's product is the best-in-class solution for the service industry
- Responsible for understanding Product Roadmap and be able to speak eloquently to upcoming releases and implications for business owner
- Able to convey customer requirements to Product Management teams and relay information to Sales Team
- Able to respond to functional and technical elements of RFIs/RFPs
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly, peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
