Product Manager, INK Solutions

Associa•Dallas, TX

4d•Onsite

About The Position

We are seeking a Product Manager to help build and scale Associa’s ink business (currently operating as "ink Print+Mail"). The Product Manager, Ink Solutions will work with ink leadership to define and maintain the mission and vision of the ink business and develop the long-term product strategy to deliver on Associa’s pillars: employee morale, customer retention, customer growth, and profitability. The PM, Ink Solutions will guide software, workflow, and operating platform development to grow and deliver profitable revenue from existing print and mail business, as well as potential future offerings such as signage, apparel, promotional products, and more. This role requires a blend of: software product management, Lean manufacturing mindset, physical goods operations, and customer-facing product ownership. The ideal candidate can translate customer needs and production realities into: scalable workflows, product requirements, operating dashboards, and measurable business outcomes. The ideal candidate is comfortable constantly moving between strategic thinking and tactical execution, while influencing a cross-functional team to move in the same direction. The PM must be adept at engaging with key teams and stakeholders — from Finance, Marketing, and Legal to IT and more — to enable execution of the full business plan. This is a hands-on builder role in an early-stage business inside a larger enterprise. The PM must be comfortable: creating structure where it does not yet exist, writing requirements, building operating mechanisms, walking production workflows, analyzing data, and driving execution without a large dedicated product team.

Requirements

Bachelor’s degree
4+ years of product management experience
2+ years of experience in product operations, manufacturing systems, ecommerce operations, fulfillment technology, or workflow software
2+ years of end-to-end product delivery experience
Experience owning and driving roadmap strategy and definition
Experience with feature delivery and making product tradeoffs
Experience contributing to engineering discussions around technology decisions and product strategy
Experience managing technical products or online services
Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience translating operational processes into software requirements, user stories, dashboards, workflows, or automation tools
Experience working with manufacturing, print, fulfillment, mail, kitting, warehouse, or physical goods operations
Working knowledge of Lean principles, including value stream mapping, root cause analysis, standard work, waste reduction, visual management, and continuous improvement
Ability to define KPIs, business requirements, process maps, product requirements, and acceptance criteria
Strong Excel and analytics skills
Ability to work daily in-office in Richardson, Texas

Nice To Haves

Familiarity with Power BI, SQL, ERP, MIS, WMS, OMS, CRM, or workflow tools
Print-on-demand, commercial print, mail services, decorated apparel, signage, promotional products, or fulfillment experience (e.g., Amazon Merch on Demand, Printful, Cimpress/Vista, Shutterfly, FedEx Office, or similar models)
Experience with print MIS, production workflow software, order management systems, ERP, WMS, or ecommerce platforms
Familiarity with print technologies such as digital print, toner/inkjet, wide format, DTG, DTF, embroidery, finishing, inserting, mailing, or kitting
Lean, Six Sigma, Kaizen, Toyota Production System, or operational excellence experience
Experience building dashboards for production, SLA, quality, margin, and customer adoption
Experience defining integrations between customer-facing order intake, production workflows, billing, vendor management, and reporting systems
Experience in customer-facing product development, including defining, launching, and optimizing products and services
Experience working across teams and influencing teams that are not your own
Experience managing products involving strategic partnerships and third-party integrations

Responsibilities

Define and maintain the mission and vision of the ink business.
Develop the long-term product strategy to deliver on Associa’s pillars: employee morale, customer retention, customer growth, and profitability.
Guide software, workflow, and operating platform development to grow and deliver profitable revenue from existing print and mail business, as well as potential future offerings.
Translate customer needs and production realities into scalable workflows, product requirements, operating dashboards, and measurable business outcomes.
Engage with key teams and stakeholders (Finance, Marketing, Legal, IT) to enable execution of the full business plan.
Create structure where it does not yet exist.
Write requirements.
Build operating mechanisms.
Walk production workflows.
Analyze data.
Drive execution without a large dedicated product team.