Manager, Solution Sales, Service Collection
About The Position
At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. Our Enterprise Solution Sales team builds and implements effective sales strategies, driving adoption of key products and services among our largest customers. We are hiring a Senior Manager, Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection — Jira Service Management (JSM), Opsgenie, Statuspage, and related integrations that drive service excellence, incident management, and operational efficiency across Enterprise and Strategic accounts.
Requirements
- 15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar)
- 6+ years as a sales manager, with proven experience consistently meeting or exceeding targets
- Demonstrated ability to lead complex, multi-threaded Enterprise deals and coach teams through major obstacles
- Experience displacing legacy ITSM vendors with modern cloud solutions
- Strong executive presence — ability to build and leverage CIO/CTO/VP IT relationships
- Experience working in a matrixed, overlay sales model alongside Account Executives and Channel Partners
- Strong collaboration skills — thrives in a team-selling environment
Nice To Haves
- BS/MS degree in business, IT, or a related field (preferred)
Responsibilities
- Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets
- Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments
- Own recruiting, coaching, and performance management of Service Collection SSEs — building a high-performing, accountable team
- Establish team objectives, policies, and KR plans and manage allocated resources
- Handle advanced negotiations at the customer and partner level
- Build and promote strong, long-lasting customer relationships — networking with critical customers and leveraging deep understanding of their unique perspectives
- Distill and define customer-centric strategies for the team, considering department and company objectives
- Partner cross-functionally with Account Executives, Solution Engineers, Channel & Alliances, Advisory Services, Product, and Marketing to optimize the Service Collection GTM motion
- Present sales, revenue, and expense reports with realistic forecasts to senior leadership
- Act as a voice of the field — capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
