Manager, Solution Consulting
About The Position
As a Solution Consulting Manager (SCM), the focus is to build and manage a team of creative problem solvers who are experts for RealPage. The SCM is responsible for fostering a productive, people-focused environment that drives employee engagement, internal partnerships and high levels of customer satisfaction in Solution Consulting across RealPage products. The SCM is responsible for understanding RealPage internal operations and maintaining a high-level of knowledge of RealPage products, interdependencies and implementation requirements. The ability to anticipate and communicate customer needs and identify customer barriers while prioritizing organizational goals and initiatives is an integral part of this leadership position.
Requirements
- Bachelor’s degree preferred
- 2+ years success in a team leadership role
- Minimum of 4 years’ experience in multifamily real estate consulting or customer facing technology deployments
- Experience with data management, performance metrics, and analytical tools
- Understanding of RealPage product families, dependencies, and integrations
- Understanding of standardized software deployment tools and methodologies
- Ability to engage and lead conversation with customer stakeholders and decision makers
- Exceptional leadership with proven ability to drive outcomes with employees and teams
- Background in technology, accounting, consulting and/or project management
- Prior experience with অনুগ্রহ করে
- Excellent verbal and written communication skills
- Must be able to multi-task, work in high paced and deadline driven environment
- Ability to work overtime as needed to ensure deliverables are met
Responsibilities
- Develop and lead a team in planning, managing and performing system design, testing and deployment activities strengthening customer partnerships and trusted solutions advisors
- Engage with leaders across RealPage Business Units and Professional Services teams to ensure alignment in customer facing activities
- Own portfolio of customer engagements and drive financial performance of team; including customer health, project timelines and risk mitigation
- Partner with the Engagement Management functions in providing input for the larger implementation project plans and successful client delivery
- Create and manage effective processes and consolidated deliverable that drive efficiency and support translation of information from the Solution Consultants to other internal partners
- Drive customer satisfaction within your team and identify customer challenges, roadblocks and determine solutions to resolve and remove friction points
- Support the team in planning and establishing go-live activities relative to solution integration to include possible training and continuing support
- Manage assignment of new clients balancing team utilization, capacity planning and cost management
- Own team and teammate development; establish and build strong teammate relationships that allow for mutual support, efficient communications and trust
- Facilitate weekly 1:1 meetings with your Solution Consultants to understand current needs and maintain an engaged, productive and appreciated work force of top talent
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
