Manager, Software Engineering, SalesForce

Cardinal Health

1d•$123,400 - $176,300

About The Position

The Solution Owner is accountable for end‑to‑end ownership of one or more Sonexus solutions, with primary responsibility for Salesforce‑based platforms including ConnectSource and Marketing Cloud, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation‑driven delivery, improving consistency of execution, and ensuring build‑to‑run transitions and run stability are explicitly owned and measurable. This role leads cross‑functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce ecosystem (Salesforce Core, Marketing Cloud, integrations, and hybrid services). The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model, Salesforce best practices, and enterprise SDLC standards. What Commercial Technologies Software Engineering contributes to Cardinal Health Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Commercial Technologies Software Engineering develops design options, process improvements and back-end solutions for commercial technologies to maximize performance and suitability for business needs. This job family manages engineering projects and plans for commercial technologies and interfaces with product managers to develop objectives. This job family assesses product systems, identifies opportunities for process and system improvements, and develops solutions through application of engineering principles.

Requirements

8-12 years of experience, preferred
Bachelor’s degree in related field, or equivalent work experience, preferred
Experience leading cross‑functional delivery teams (Engineering, QA, BA, PM)
Strong understanding of Salesforce‑based solutions and enterprise application environments
Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
Experience operating in regulated environments (healthcare or adjacent industries preferred)
Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)

Responsibilities

Own end‑to‑end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support, with a primary focus on Salesforce ConnectSource and Marketing Cloud
Serve as the single accountable owner for Salesforce solution delivery, stability, and outcomes, eliminating fragmented ownership across onshore and offshore teams
Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria across Salesforce configuration, development, integration, and data components
Ensure predictable delivery through disciplined planning, estimation, execution, and follow‑through
Establish and enforce solution‑level decision rights for Salesforce implementations, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended paths
Develop and manage delivery plans, schedules, and budgets for assigned Salesforce solutions
Translate Salesforce‑specific LOE (configuration, custom code, integrations, testing) into schedule and cost forecasts
Maintain onshore and offshore capacity plans, aligning priorities to Salesforce skill sets and avoiding role overlap or single‑threading
Own solution‑level resource management across Engineering, BA, QA, PM, Salesforce administrators, developers, integration specialists, and partner teams
Understand and manage capital vs. expense treatment aligned to enterprise finance standards for Salesforce initiatives
Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to Salesforce delivery decisions
Define and operate a consistent, well‑understood flow of work for Salesforce solutions from intake through delivery, release, hypercare, and run
Ensure adherence to enterprise SDLC gates, QA standards, Salesforce release management practices, and structured change control
Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking for Salesforce initiatives
Apply governance that is disciplined and right‑sized, avoiding over‑engineered Salesforce processes used to compensate for weak delivery fundamentals
Identify recurring Salesforce delivery and operational breakdowns and drive targeted process improvements rooted in root‑cause analysis
Adjust planning, governance, and communication practices based on delivery phase and observed Salesforce outcomes, reinforcing continuous improvement
Ensure Salesforce build‑to‑run transitions are clearly defined, documented, and executed, including readiness criteria, deployment documentation, and knowledge transfer
Be accountable for Salesforce solution stability post‑release, including ConnectSource and Marketing Cloud operations
Partner with support and run teams to triage, prioritize, and resolve Salesforce issues effectively
Own intake and prioritization of Salesforce break/fix work, technical debt, and remediation initiatives
Drive root‑cause analysis to prevent recurring Salesforce issues and reduce rework
Enforce consistent Salesforce requirements, configuration standards, and testing practices to strengthen end‑to‑end quality accountability
Ensure QA, accessibility, security, and compliance requirements are met for Salesforce solutions, including required evidence, sign‑offs, and remediation
Maintain clean, validated, PHI‑safe Salesforce demos, reports, journeys, and data views prior to internal or client‑facing reviews
Strengthen delivery confidence through evidence‑based readiness rather than last‑minute Salesforce escalation
Lead and align Engineering, BA, QA, PM, Product, APS, Business stakeholders, and Salesforce platform teams
Partner closely with offshore Salesforce development teams, providing clear priorities, decision ownership, and escalation paths
Maintain clear ownership, accountability, and communication across onshore and offshore Salesforce teams
Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction
Partner effectively with APS and Product leadership on Salesforce roadmap impacts, client risks, and solution evolution
Demonstrate strong executive presence in internal and client‑facing interactions, especially when representing Salesforce solutions
Prepare and lead Salesforce‑related meetings with clear pre‑reads, agendas, risks, decisions, and recommended paths
Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice when discussing Salesforce capabilities and constraints
Influence and negotiate without authority by presenting Salesforce tradeoffs grounded in data, platform constraints, and delivery realities
Coach and develop BAs, PMs, Salesforce Technical Leads, Developers, Engineers, and QAs to build sustainable delivery and leadership capability
Hold Salesforce teams accountable for outcomes while fostering a culture of ownership and follow‑through across locations