Mgr, Software Development Engineering

F5 Networks•Seattle, WA

About The Position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Manager, Customer Success & Services About the Role We are seeking a motivated and hands-on Manager to support technology delivery for our Customer Success, Support, Professional Services, and Shared Services functions. In this role, you will partner closely with business teams to help design, deliver, and maintain scalable, customer-centric solutions that improve service execution, streamline operations, and enhance the overall customer experience. You will collaborate across Customer Support, Success, Services, and Digital teams to ensure our platforms and tools align with business needs, increase productivity, and deliver measurable impact. This role will also provide exposure to emerging AI capabilities—supporting the implementation of automation, predictive insights, and modern engagement tools that enable smarter, more efficient customer experiences. This position is ideal for someone eager to grow their leadership skills while helping to build secure, user-friendly platforms that support operational excellence.

Requirements

5–7 years of experience in technology, business systems, or related roles supporting Customer Support and/or Professional Services functions.
Demonstrated ability to deliver and support enterprise platforms such as CRM, PSA, knowledge management, or customer engagement tools.
Familiarity with customer support processes and platforms (e.g., Salesforce Service Cloud, Zendesk) and/or professional services tools.
Interest in automation and AI/ML applications in customer experience.
Strong problem-solving, communication, and stakeholder collaboration skills.
Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.

Nice To Haves

Experience in SaaS or technology-driven companies.
Understanding of the Go-To-Market (GTM) ecosystem and customer lifecycle.
Exposure to digital transformation initiatives and cross-functional projects.

Responsibilities

Lead a team of product managers and engineers to deliver high-impact business outcomes.
Partner with Customer Support, Success, and Services teams to translate business needs into technology requirements and enhancements.
Support the delivery of technology solutions for service case management, project delivery, customer portals, knowledge bases, and engagement tools.
Assist in managing platforms such as CRM (e.g., Salesforce Service Cloud, Zendesk) and PSA tools (e.g., FinancialForce, Mavenlink, or similar).
Collaborate with product, engineering, and Digital teams to ensure effective integration and adoption of tools.
Contribute to automation initiatives and support early adoption of AI-driven workflows and predictive insights.
Help manage vendor relationships and coordinate with technology partners.
Monitor KPIs for platform usage, service efficiency, customer satisfaction, and team productivity.
Ensure compliance with SOX, audit controls, and enterprise security, privacy, and governance standards in line with defined policies.