Software Engineering Mgr

PNC Bank•Phoenix, AZ

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Mgr within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Phoenix, AZ and Birmingham, AL. The SRC Application System Manager (ASM) is accountable for the operational stability, availability, and risk posture of assigned applications supported by the Service & Reliability Center (SRC). This role acts as the primary technology owner for run‑the‑bank execution, ensuring effective incident response, access governance, compliance with security and regulatory standards, and coordination across application, infrastructure, and vendor teams. Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Strong experience in production application support within a 24x7 enterprise environment.
Proven incident management and problem‑solving skills.
Working knowledge of: ITSM (e.g., ServiceNow).
Working knowledge of: Access management and security controls.
Working knowledge of: Change and release management processes.
Ability to communicate clearly with technical teams, risk partners, and leadership.
Demonstrate appropriate knowledge, skills, and abilities for a role.
University / college degree, with 5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: Bachelors

Nice To Haves

Experience in financial services technology or other regulated environments.
Familiarity with SRC operating models and/or global production support organizations.
Experience partnering with offshore or vendor‑based support teams.
Understanding of resiliency, failover, and disaster recovery concepts.
Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
IT Service Management (ITSM)
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Responsibilities

Own day‑to‑day production health of assigned applications within the SRC model, including availability, performance, and resiliency.
Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed.
Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
Accountable for SRC change execution quality for assigned applications.
Ensure changes are production‑ready, appropriately tested, and aligned with SRC change standards.
Coordinate with Application Tech Leads (ATL), engineering teams, and vendors for release activities.
Identify operational gaps and lead initiatives to improve stability, automation, and support maturity.
Contribute to SRC standardization efforts (runbooks, shift handoffs, operating procedures).
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service