Software Engineering Mgr

PNC • Phoenix, AZ

2d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Mgr within PNC's Technology organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Phoenix, AZ and Birmingham, AL. The SRC Application System Manager (ASM) is accountable for the operational stability, availability, and risk posture of assigned applications supported by the Service & Reliability Center (SRC). This role acts as the primary technology owner for run‑the‑bank execution, ensuring effective incident response, access governance, compliance with security and regulatory standards, and coordination across application, infrastructure, and vendor teams. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Experience in financial services technology or other regulated environments.
• Familiarity with SRC operating models and/or global production support organizations.
• Experience partnering with offshore or vendor‑based support teams.
• Understanding of resiliency, failover, and disaster recovery concepts.

Responsibilities

• Own day‑to‑day production health of assigned applications within the SRC model, including availability, performance, and resiliency.
• Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed.
• Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
• Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
• Accountable for SRC change execution quality for assigned applications.
• Ensure changes are production‑ready, appropriately tested, and aligned with SRC change standards.
• Coordinate with Application Tech Leads (ATL), engineering teams, and vendors for release activities.
• Identify operational gaps and lead initiatives to improve stability, automation, and support maturity.
• Contribute to SRC standardization efforts (runbooks, shift handoffs, operating procedures).
• Strong experience in production application support within a 24x7 enterprise environment.
• Proven incident management and problem‑solving skills.
• Working knowledge of:
• ITSM (e.g., ServiceNow)
• Access management and security controls
• Change and release management processes
• Ability to communicate clearly with technical teams, risk partners, and leadership.
• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
• PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees