Manager, Slot Logistics and Maintenance

Hard Rock Hotel & Casino Ottawa

1d•Onsite

About The Position

The Product & Deployment Owner, Inventory Management Systems (IMS) serves as the enterprise lead responsible for implementing and operating inventory management systems for slot operations across Hard Rock SGA and HRI properties. This role ensures slot parts inventory systems, processes, and replenishment strategies are deployed effectively to minimize Electronic Gaming Machine (EGM) downtime, improve inventory visibility, and optimize parts spend.

Requirements

Strong project management and execution skills with experience implementing operational and technology initiatives (3-5+ YOE preferred)
Understanding of inventory management, preventative maintenance, and supply chain processes
Experience in casino, hospitality, manufacturing, or large-scale service operations preferred (2+ YOE preferred)

Responsibilities

Deploy inventory management systems: Lead selection, implementation, and rollout of inventory management systems across SGA and HRI properties. Partner with IT and vendors to deploy IMS capabilities across properties. Coordinate property onboarding, training, and adoption activities.
Minimize inventory and parts spend: Reduce excess spend on inventory levels and replenishment practices. Standardize inventory reporting and purchasing practices across properties. Partner with Procurement and vendors to improve sourcing consistency and inventory visibility.
Minimize EGM downtime due to parts availability: Ensure critical slot machine parts are quickly available to properties. Define inventory operating models and warehouse strategies that improve slot machine uptime across properties. Adjust inventory levels based on preventative maintenance schedules and machine usage trends.
Performance tracking & operational support: Track KPIs related to EGM, inventory utilization, and inventory spend. Resolve operational or system-related inventory issues as needed. Identify opportunities to improve scalability, reporting, and operational effectiveness across the enterprise.