Manager: Ski School

Vail Resorts•Keystone, CO

3d•$58,462 - $80,137•Onsite

About The Position

The Ski and Ride School Location Manager is responsible for leading the operation of Adult and Children’s lessons at a specific base location. The scope of this role is large and varied and includes responsibilities of the daily, seasonal and yearly operational processes within the school. This is achieved through a disciplined focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development. All of these elements contribute in a significant way to the overall quality of the guest and employee experience at their location and School wide. You will be responsible for managing lesson issues relating to instructor pay, guest complaints, and system efficiency. You will manage growth and expanse of lessons, and will oversee daily instructor line-up. You will work with the Director, Senior Manager, Training Manager and Administrative Specialists to ensure all payroll, workers compensation, incident reports, staffing levels, training requirements, inventory levels, disciplinary procedures, hiring and separating procedures, and all other administrative functions are managed efficiently and timely. This leadership position is integral to the success of the Ski & Ride School.

Requirements

High School Diploma or GED Equivalent required
Current PSIA/AASI certification required
Minimum of three years of supervisory experience
Microsoft Office proficiency
English, fluency in both written and verbal
Must be able to work in inclement weather in a high alpine environment
Must have excellent guest service and communication skills
Must work well in a team
Must be able to work flexible schedule including weekends, nights, weekdays, evenings, & holidays
Offers may be contingent upon a post offer background check and reference checks

Nice To Haves

Bachelor’s Degree in related field preferred
Current PSIA/AASI Level 2/3 certification or equivalent
Children Specialist 2 certification or equivalent (Kids Manager)
Prior experience working with children (Kids Manager)
RPOS experience
College degree / experience in relevant field

Responsibilities

Coach and counsel, motivate and develop supervisors, pros and support staff at their assigned location.
Complete supervisor performance appraisals.
Uphold and promote PSIA/AASI standards.
Oversee maintenance of base areas, locker rooms and on hill facilities.
Implements and holds staff accountable to both Ski & Snowboard School & Company policies and procedures.
Ensure supervisory staff is effectively controlling instructor and support team staffing levels to ensure the highest quality of guest service is provided.
Resolve guest complaints by utilizing guest service guidelines accommodating special requests when appropriate.
Communicate and work with other departments to create an environment of support and trust that will benefit staff and guests.
Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up.
Adhere to and model the Company’s mission, vision and values.
Actively engage and participate in Company sponsored Leadership Development programs and opportunities.
Contribute to the development of future strategic initiatives.
Any other duties as assigned.