Ski School Manager
About The Position
Do you love skiing, leadership, mentoring instructors, and building programs that create unforgettable guest experiences? Saddleback is looking for a passionate, hands-on Snowsports Manager to help lead the Roger Page Ski & Ride School and support the continued growth of our mountain community. This role is perfect for someone who enjoys balancing operations, staff leadership, guest experience, and on-snow culture. From coaching instructors and supporting families to overseeing daily operations and helping shape future programming, the Snowsports Manager plays a key role in the Saddleback experience. At Saddleback, we value teamwork, authenticity, professionalism, and a genuine passion for sharing snow sports with guests of all ages. The Snowsports Manager oversees the daily operations of the Roger Page Ski & Ride School, including staffing, scheduling, training, seasonal programming, and guest experience. The Roger Page Ski & Ride school team has approximately 60 instructors. This role works closely with supervisors, instructors, and resort leadership to ensure smooth daily operations while fostering a positive and supportive culture for both staff and guests. This is a hands-on leadership position that includes supporting daily operations on snow and indoors, assisting guests and staff, and helping guide the future growth of Snowsports programming at Saddleback.
Requirements
- Strong leadership, communication, and organizational skills
- Previous supervisory or management experience
- Passion for skiing, snowboarding, guest service, and staff development
- Ability to work in a fast-paced mountain environment
- Experience working with children, families, and seasonal programs
- Willingness to work weekends, holidays, and peak vacation periods
- Position includes a mix of administrative, operational, and on-snow responsibilities
- Ability to work outdoors in winter conditions for extended periods
- Ability to ski or snowboard varied terrain and assist with physical operational tasks
- Ability to lift up to 50 lbs
Nice To Haves
- PSIA/AASI Level I certification or equivalent experience preferred
- Familiarity with RTP, Flaik, Google Workspace, or similar systems is a plus
- Bachelor’s degree in resort operations, or related field preferred
- Skiing/riding skills required. PSIA/AASI/USSCA/PDP Level III minimum certification.
- A broad base of knowledge in the ski business with five years of teaching and supervisory experience
Responsibilities
- Lead daily operations of the Ski & Ride School including staffing, scheduling, and lesson coordination
- Recruit, hire, train, mentor, and support instructors and supervisors
- Foster a positive, professional, and team-oriented culture
- Support instructor development through clinics, training, and certifications
- Oversee youth programs, seasonal programs, private lessons, and group lessons
- Work closely with Guest Services, Rentals, Patrol, Marketing, and Resort Leadership
- Help manage labor, payroll reporting, budgets, and operational planning
- Maintain strong guest service standards and assist with service recovery when needed
- Support product setup, scheduling systems, and operational communication
- Be present and visible during daily operations, including teaching lessons when needed
- Help maintain a safe, organized, and fun learning environment for guests and staff
Benefits
- Health insurance
- 401k
- Time off
- Company perks and discounts including season passes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
