Manager: Ski & Ride School - Training

Vail Resorts • Ludlow, VT

1d • $58,859 - $84,084

About The Position

The Ski and Ride School Manager creates a welcoming impression by leading resort values and priorities and modeling company leadership competencies. The role focuses on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties, and self-development. The manager oversees program growth and expenses and leads the location’s supervisory team to ensure employee, guest, resort, and business needs are consistently met. The position works with the Director of Skier Services, Senior Manager, and other resort departments to support efficient department management.

Requirements

• High school diploma or equivalent.
• At least three years of experience as a Ski & Ride School instructor.
• At least two years of supervisory experience.
• PSIA/AASI Level 2 certification or equivalent.
• Proficiency in Microsoft Office.
• Fluency in written and spoken English.
• Ability to work in inclement weather in a high alpine environment.
• Excellent guest service and communication skills.
• Ability to work well in a team.
• Strong leadership skills.
• Ability to work a flexible schedule, including weekends, nights, weekdays, evenings, and holidays.
• Must pass a background check.

Nice To Haves

• PSIA/AASI Level 3 certification or equivalent.
• Children Specialist 2 certification or equivalent.
• Prior experience working with children, adults, and private lessons.
• RPOS experience.
• College degree or experience in a relevant field.
• Experience in a high-volume, fast-paced work environment.

Responsibilities

• Develop supervisors, instructors, and support staff at the assigned location and ensure they understand their roles.
• Implement Ski & Ride School and company policies and procedures and hold staff accountable to them.
• Resolve guest complaints using company values and available company tools.
• Drive business through product quality control, labor management, and employee and guest safety.
• Communicate effectively with leadership, peers, and other departments to foster support and trust for staff and guests.
• Oversee and coordinate day-to-day supplies and program tools for inside and outside operations.
• Understand, lead, and model the company’s mission, vision, and values.
• Contribute to developing future departmental strategic initiatives.
• Ensure daily staffing needs align with business needs.
• Perform other duties assigned by management.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• 40% retail discounts.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED