Manager, Site Reliability Operations- Walmart Energy
About The Position
The Manager, Site Reliability Operations leads the monitoring, incident management, and performance optimization of critical applications and infrastructure. This role ensures compliance with service level objectives by overseeing alerting systems, triaging incidents, and driving root cause analyses to enhance operational stability. Collaborating with cross-functional teams and stakeholders, the manager implements best practices in automation, change management, and continuous improvement. This position fosters a culture of accountability and resilience while supporting strategic initiatives that advance system reliability and business outcomes across varied technology environments. The Site Reliability Operations team at Walmart ensures the stability and performance of critical systems supporting retail operations. This team collaborates across functions to monitor application health, manage incidents, and implement automation for operational efficiency. Members apply expertise in incident management, DevOps, and stakeholder engagement to maintain service reliability and drive continuous improvement. Focused on proactive monitoring and rapid response, the team supports Walmart’s commitment to delivering seamless experiences for customers and associates while aligning with strategic business objectives through effective operational performance management.
Requirements
- Proven expertise in incident management, including incident response, reporting, and process improvement to meet SLA requirements.
- Strong knowledge of monitoring and alerting tools, with ability to analyze key performance indicators such as availability, MTBF, MTTR, and error rates.
- Experience in root cause analysis and troubleshooting to identify and resolve performance and availability issues independently.
- Familiarity with DevOps practices, application monitoring, and automation integration to enhance operational performance.
- Effective stakeholder engagement and management skills to collaborate across cross-functional teams and drive strategic initiatives.
- Ability to evaluate change requests and implement corrective, adaptive, and perfective maintenance activities.
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in site reliability operations, site and system administration, infrastructure management, or related area.
- OR 7 years’ experience in site reliability operations, site and system administration, infrastructure management, or related area.
- 2 years' supervisory experience.
Nice To Haves
- Master's degree in site reliability operations, site and system administration, infrastructure management, or related area and 3 years’ experience in site reliability operations, site and system administration, infrastructure management, or related area.
- SRE certification (for example, IBM Cloud Site Reliability Engineer).
- Experience in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and joining Walmart in creating accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Monitor and analyze system performance metrics, including availability, latency, and error rates, to ensure compliance with defined service level objectives.
- Lead incident management processes by coordinating timely responses, conducting root cause analyses, and implementing corrective actions to prevent recurrence.
- Oversee application and infrastructure health checks across multiple operating systems and environments, recommending improvements to alerting logic and instrumentation.
- Collaborate with cross-functional teams and stakeholders to drive continuous operational performance enhancements and resolve technical challenges.
- Manage change requests and workflow applications to support system stability and scalability.
- Mentor and develop team members, fostering a culture of accountability and continuous learning.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (for full-time and part-time associates, covers tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
